Susan, I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on Windows 7, and apart from some of the known issues, I have had no problems with using it on Windows 7.
I had never had to use Windows Vista so not sure if the new security model that Windows 7 uses is something that Windows Vista introduced as I have graduated from using XP straight to Windows 7. So to change some of the configuration files (to increase the JVM for Dev Studio and the import tool), you would need to change the security settings on the initiation files even if you are logged in as an Administrator, before you would be allowed to make that change.. Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not work.. Cheers Joe ________________________________ From: Susan Palmer <[email protected]> To: [email protected] Sent: Tue, August 10, 2010 5:53:12 PM Subject: Re: User Tool On Win 7 64 Bit ** Thanks David, this is good news. What do you use in place of Crystal? Susan On Tue, Aug 10, 2010 at 4:37 PM, Shellman, David <[email protected]> wrote: ** >Susan, > >We are using the 7.5 Patch 004 desktop client on Windows 7 64 bit OS and >Windows >XP against our 7.1 server. Since we have helpdesks around the world we are >accessing the same server using 6 different regional instances of 7.5 Patch >004 >MidTier. > >I haven't heard of any ODBC issues. > >We have very minimal use of Crystal Reports and likely will be decommissioned >in >the near future. > >Dave > > > ________________________________ >From: Action Request System discussion list(ARSList) >[mailto:[email protected]] On Behalf Of Susan Palmer >Sent: Tuesday, August 10, 2010 5:24 PM > >To: [email protected] >Subject: Re: User Tool On Win 7 64 Bit > > >** >We are in the process of planning PC replacements and we want to go to Windows >7 >64bit operating system. > >We are also upgrading our ARS to v7.5 including the user tool. The second >phase >of this upgrade will be to install mid-tier and replace the user tool. > >Keeping in mind we'd like to use Windows 7 64bit, is anyone successfully using >v7.5 user tool AND v7.5 mid-tier (what should we call it) client? > >In that scenario any issues running Crystal Reports XI in either the user tool >or mid-tier client? ODBC issues? > >I've read through the posts and there seems to be a variety of combinations >being used and it was confusing to arrive at a definitive answer. The >compatibility doc is not as clear as I'd like. > >Thanks for providing your experiences! > >Susan > >Susan Palmer >ShopperTrak >200 W Monroe 11th Floor >Chicago, IL 60606 >312-529-5325 >[email protected] > > > >On Thu, Jun 24, 2010 at 7:00 AM, Robert Fults <[email protected]> wrote: > >** >>I am aware of this. However, I was just providing the official Microsoft >>names >>and how I got things working. I did make mention to the issue I saw during >>testing from Win 7 Beta to RC to RTM. ;) >> >>http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode >> >>Sincerely, >> >>Robert Fults >>Remedy Admin/Dev. >>Florida International University >>Email: [email protected] >>http://uts.fiu.edu/ >> >>From:LJ LongWing [mailto:[email protected]] >>Sent: Wednesday, June 23, 2010 3:18 PM >> >>** >>Robert, >>There is a difference between running something in XP Compatibility mode and >>running something in XP Virtual mode….I have had to do both with some >>software….but one does not necessarily mean the other. >> >>From:Action Request System discussion list(ARSList) >>[mailto:[email protected]] >>On Behalf Of Robert Fults >>Sent: Wednesday, June 23, 2010 1:03 PM >> >>To: [email protected] >>Subject: Re: User Tool On Win 7 64 Bit >> >>** >>Bear in mind that XP Mode is a virtualized Windows XP environment and WUT >>will >>not be running natively in this manner. This can cause some stability >>issues. >>What Jeff is describing is called Compatibility Mode and works for most >>applications. When installing the 7.5 WUT you need to go to >>“\Disk1\InstData\VM” and set the Compatibility Mode for “setup.exe” to >>Windows >>XP SP2, then you can run the “setup.cmd” file a couple directories up which >>sets >>your system path information and runs the installer with the proper arguments. >> >>Earlier versions are a little bit easier to install since you just need to >>set >>the compatibility mode on the EXE installer. >> >>BTW, WUT 7.5 patch 004 crashes whenever it tries to open a FlashBoard on my >>system, so I downgraded to patch 003. >> >>Sincerely, >> >>Robert Fults >>Remedy Admin/Dev. >>Florida International University >>Email: [email protected] >>http://uts.fiu.edu >> >>From:Joe D'Souza [mailto:[email protected]] >>Sent: Wednesday, June 23, 2010 2:22 PM >> >>** >>Cool.. Nice to know.. >> >>Maybe that was what was wrong when I installed the Atrium Orchestrator Dev >>tool >>on my laptop. It didn't work correctly after installing and complained about >>some admin rights when launching the tool when I am the admin of the system! >>I'll uninstall it the next time I need to use it and install it in XP mode >>and >>see if it works.. >> >>Cheers >> >>Joe >>-----Original Message----- >>>From: Action Request System discussion list(ARSList) >>>[mailto:[email protected]]on Behalf Of Maher, Jeff >>>Sent: Wednesday, June 23, 2010 2:16 PM >>>To: [email protected] >>>Subject: Re: User Tool On Win 7 64 Bit >>>** >>>Hi Joe, right click on the program icon, select properties, then click the >>>Compatibility tab. In there you can select what OS you want it to simulate >>>when >>>you run the program.. >>> >>>From:Action Request System discussion list(ARSList) >>>[mailto:[email protected]] >>>On Behalf Of Joe D'Souza >>>Sent: Wednesday, June 23, 2010 2:10 PM >>>To: [email protected] >>>Subject: Re: User Tool On Win 7 64 Bit >>> >>>** >>>Maybe a dumb question to ask, but how do you install something in 7 in an XP >>>mode? I am pretty new to Windows 7 myself and can't quite say I like it as >>>yet >>>except for the pretty desktop pictures it comes with out of the box :-) >>> >>>Too much has changed from the XM / Windows 2000 Professional days, and many >>>of >>>those changes appear like they have tried to make things easier for new >>>users >>>just learning a new OS, but has left some of us old school guys wondering >>>where >>>is what.. >>> >>>Joe >>>-----Original Message----- >>>>From: Action Request System discussion list(ARSList) >>>>[mailto:[email protected]]on Behalf Of McClure, Don >>>>Sent: Wednesday, June 23, 2010 1:56 PM >>>>To: [email protected] >>>>Subject: Re: User Tool On Win 7 64 Bit >>>>** >>>>Hi Brian and Joe. >>>> >>>>I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit >>>>(Dell >>>>Precision T7500). As I remember--the 7.5 installed without issue; the 7.1 >>>>required installing in XP/SP2 mode (basic installer would not recognize >>>>available disk space for installation). >>>> >>>>Don W. McClure, P.E. >>>>CITC Call Tracking Administration >>>>University of North Texas >>>>dwmac @ unt . edu >>>> >>>>From:Action Request System discussion list(ARSList) >>>>[mailto:[email protected]] >>>>On Behalf Of Joe D'Souza >>>>Sent: Wednesday, June 23, 2010 12:50 PM >>>>To: [email protected] >>>>Subject: Re: User Tool On Win 7 64 Bit >>>> >>>>** >>>>Try 7.5. I had it installed on windows 7 home premium edition with no >>>>problems.. >>>>I have not tried earlier versions on windows 7. >>>> >>>>Joe >>>>-----Original Message----- >>>>>From: Action Request System discussion list(ARSList) >>>>>[mailto:[email protected]]on Behalf Of Sokol, Brian >>>>>Sent: Wednesday, June 23, 2010 1:41 PM >>>>>To: [email protected] >>>>>Subject: User Tool On Win 7 64 Bit >>>>>** >>>>>Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? >>>>>I >>>>>tried an unpatched 7.1 and it would not install. >>>>>Thanks >>>>>Brian Sokol >>>>>Manager, Desktop Services >>>>>Scholastic Inc. >>>>>557 Broadway >>>>>NY, NY 10012 >>>>>(212) 343-6494 >>>>>http://www.Scholastic.com >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >>Subject: Re: User Tool On Win 7 64 Bit >> >>Subject: Re: User Tool On Win 7 64 Bit >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
