Mine is 64 bit.. I have a 32 bit JRE installed on it. The MT client has no issues. The OTB CR reports have no problems on it.. I haven't installed CR developer so can't comment on that..
Joe ________________________________ From: Susan Palmer <[email protected]> To: [email protected] Sent: Tue, August 10, 2010 9:04:52 PM Subject: Re: User Tool On Win 7 64 Bit ** Joe, These will be new PC's installed with Windows 7 os. The issue is the 64 bit and making sure everything works. I have a personal laptop with Win7 but it's 32 bit so everything works fine. Are you able to run Crystal Reports from the user tool? Do you ever access mid-tier from your 64 bit PC? How about running Crystal Reports from there? Thanks, Susan On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza <[email protected]> wrote: ** >Susan, > >I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on >Windows 7, and apart from some of the known issues, I have had no problems >with using it on Windows 7. > >I had never had to use Windows Vista so not sure if the new security model >that >Windows 7 uses is something that Windows Vista introduced as I have graduated >from using XP straight to Windows 7. So to change some of the configuration >files (to increase the JVM for Dev Studio and the import tool), you would need >to change the security settings on the initiation files even if you are logged >in as an Administrator, before you would be allowed to make that change.. > >Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not >work.. > >Cheers > >Joe > > > ________________________________ From: Susan Palmer <[email protected]> >To: [email protected] >Sent: Tue, August 10, 2010 5:53:12 PM > >Subject: Re: User Tool On Win 7 64 Bit > > >** >Thanks David, this is good news. > >What do you use in place of Crystal? > >Susan > > >On Tue, Aug 10, 2010 at 4:37 PM, Shellman, David ><[email protected]> wrote: > >** >>Susan, >> >>We are using the 7.5 Patch 004 desktop client on Windows 7 64 bit OS and >>Windows >>XP against our 7.1 server. Since we have helpdesks around the world we are >>accessing the same server using 6 different regional instances of 7.5 Patch >>004 >>MidTier. >> >>I haven't heard of any ODBC issues. >> >>We have very minimal use of Crystal Reports and likely will be decommissioned >>in >>the near future. >> >>Dave >> >> >> ________________________________ >>From: Action Request System discussion list(ARSList) >>[mailto:[email protected]] On Behalf Of Susan Palmer >>Sent: Tuesday, August 10, 2010 5:24 PM >> >>To: [email protected] >>Subject: Re: User Tool On Win 7 64 Bit >> >> >>** >>We are in the process of planning PC replacements and we want to go to >>Windows 7 >>64bit operating system. >> >>We are also upgrading our ARS to v7.5 including the user tool. The second >>phase >>of this upgrade will be to install mid-tier and replace the user tool. >> >>Keeping in mind we'd like to use Windows 7 64bit, is anyone successfully >>using >>v7.5 user tool AND v7.5 mid-tier (what should we call it) client? >> >>In that scenario any issues running Crystal Reports XI in either the user >>tool >>or mid-tier client? ODBC issues? >> >>I've read through the posts and there seems to be a variety of combinations >>being used and it was confusing to arrive at a definitive answer. The >>compatibility doc is not as clear as I'd like. >> >>Thanks for providing your experiences! >> >>Susan >> >>Susan Palmer >>ShopperTrak >>200 W Monroe 11th Floor >>Chicago, IL 60606 >>312-529-5325 >>[email protected] >> >> >> >>On Thu, Jun 24, 2010 at 7:00 AM, Robert Fults <[email protected]> wrote: >> >>** >>>I am aware of this. However, I was just providing the official Microsoft >>>names >>>and how I got things working. I did make mention to the issue I saw during >>>testing from Win 7 Beta to RC to RTM. ;) >>> >>>http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode >>> >>>Sincerely, >>> >>>Robert Fults >>>Remedy Admin/Dev. >>>Florida International University >>>Email: [email protected] >>>http://uts.fiu.edu/ >>> >>>From:LJ LongWing [mailto:[email protected]] >>>Sent: Wednesday, June 23, 2010 3:18 PM >>> >>>** >>>Robert, >>>There is a difference between running something in XP Compatibility mode and >>>running something in XP Virtual mode….I have had to do both with some >>>software….but one does not necessarily mean the other. >>> >>>From:Action Request System discussion list(ARSList) >>>[mailto:[email protected]] >>>On Behalf Of Robert Fults >>>Sent: Wednesday, June 23, 2010 1:03 PM >>> >>>To: [email protected] >>>Subject: Re: User Tool On Win 7 64 Bit >>> >>>** >>>Bear in mind that XP Mode is a virtualized Windows XP environment and WUT >>>will >>>not be running natively in this manner. This can cause some stability >>>issues. >>>What Jeff is describing is called Compatibility Mode and works for most >>>applications. When installing the 7.5 WUT you need to go to >>>“\Disk1\InstData\VM” and set the Compatibility Mode for “setup.exe” to >>>Windows >>>XP SP2, then you can run the “setup.cmd” file a couple directories up which >>>sets >>>your system path information and runs the installer with the proper >>>arguments. >>> >>>Earlier versions are a little bit easier to install since you just need to >>>set >>>the compatibility mode on the EXE installer. >>> >>>BTW, WUT 7.5 patch 004 crashes whenever it tries to open a FlashBoard on my >>>system, so I downgraded to patch 003. >>> >>>Sincerely, >>> >>>Robert Fults >>>Remedy Admin/Dev. >>>Florida International University >>>Email: [email protected] >>>http://uts.fiu.edu/ >>> >>>From:Joe D'Souza [mailto:[email protected]] >>>Sent: Wednesday, June 23, 2010 2:22 PM >>> >>>** >>>Cool.. Nice to know.. >>> >>>Maybe that was what was wrong when I installed the Atrium Orchestrator Dev >>>tool >>>on my laptop. It didn't work correctly after installing and complained about >>>some admin rights when launching the tool when I am the admin of the system! >>>I'll uninstall it the next time I need to use it and install it in XP mode >>>and >>>see if it works.. >>> >>>Cheers >>> >>>Joe >>>-----Original Message----- >>>>From: Action Request System discussion list(ARSList) >>>>[mailto:[email protected]]on Behalf Of Maher, Jeff >>>>Sent: Wednesday, June 23, 2010 2:16 PM >>>>To: [email protected] >>>>Subject: Re: User Tool On Win 7 64 Bit >>>>** >>>>Hi Joe, right click on the program icon, select properties, then click the >>>>Compatibility tab. In there you can select what OS you want it to simulate >>>>when >>>>you run the program.. >>>> >>>>From:Action Request System discussion list(ARSList) >>>>[mailto:[email protected]] >>>>On Behalf Of Joe D'Souza >>>>Sent: Wednesday, June 23, 2010 2:10 PM >>>>To: [email protected] >>>>Subject: Re: User Tool On Win 7 64 Bit >>>> >>>>** >>>>Maybe a dumb question to ask, but how do you install something in 7 in an >>>>XP >>>>mode? I am pretty new to Windows 7 myself and can't quite say I like it as >>>>yet >>>>except for the pretty desktop pictures it comes with out of the box :-) >>>> >>>>Too much has changed from the XM / Windows 2000 Professional days, and many >>>>of >>>>those changes appear like they have tried to make things easier for new >>>>users >>>>just learning a new OS, but has left some of us old school guys wondering >>>>where >>>>is what.. >>>> >>>>Joe >>>>-----Original Message----- >>>>>From: Action Request System discussion list(ARSList) >>>>>[mailto:[email protected]]on Behalf Of McClure, Don >>>>>Sent: Wednesday, June 23, 2010 1:56 PM >>>>>To: [email protected] >>>>>Subject: Re: User Tool On Win 7 64 Bit >>>>>** >>>>>Hi Brian and Joe. >>>>> >>>>>I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit >>>>>(Dell >>>>>Precision T7500). As I remember--the 7.5 installed without issue; the 7.1 >>>>>required installing in XP/SP2 mode (basic installer would not recognize >>>>>available disk space for installation). >>>>> >>>>>Don W. McClure, P.E. >>>>>CITC Call Tracking Administration >>>>>University of North Texas >>>>>dwmac @ unt . edu >>>>> >>>>>From:Action Request System discussion list(ARSList) >>>>>[mailto:[email protected]] >>>>>On Behalf Of Joe D'Souza >>>>>Sent: Wednesday, June 23, 2010 12:50 PM >>>>>To: [email protected] >>>>>Subject: Re: User Tool On Win 7 64 Bit >>>>> >>>>>** >>>>>Try 7.5. I had it installed on windows 7 home premium edition with no >>>>>problems.. >>>>>I have not tried earlier versions on windows 7. >>>>> >>>>>Joe >>>>>-----Original Message----- >>>>>>From: Action Request System discussion list(ARSList) >>>>>>[mailto:[email protected]]on Behalf Of Sokol, Brian >>>>>>Sent: Wednesday, June 23, 2010 1:41 PM >>>>>>To: [email protected] >>>>>>Subject: User Tool On Win 7 64 Bit >>>>>>** >>>>>>Will the Remedy User app work on Windows 7 64 Bit? If so what version(s)? >>>>>>I >>>>>>tried an unpatched 7.1 and it would not install. >>>>>>Thanks >>>>>>Brian Sokol >>>>>>Manager, Desktop Services >>>>>>Scholastic Inc. >>>>>>557 Broadway >>>>>>NY, NY 10012 >>>>>>(212) 343-6494 >>>>>>http://www.Scholastic.com >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>>Subject: Re: User Tool On Win 7 64 Bit >>> >>>Subject: Re: User Tool On Win 7 64 Bit >>>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
