This is very good news Joe. Thanks, Susan
On Wed, Aug 11, 2010 at 9:34 AM, Joe DeSouza <[email protected]> wrote: > ** > Mine is 64 bit.. I have a 32 bit JRE installed on it. The MT client has > no issues. The OTB CR reports have no problems on it.. I haven't installed > CR developer so can't comment on that.. > > Joe > > ------------------------------ > *From:* Susan Palmer <[email protected]> > *To:* [email protected] > *Sent:* Tue, August 10, 2010 9:04:52 PM > > *Subject:* Re: User Tool On Win 7 64 Bit > > ** > Joe, > > These will be new PC's installed with Windows 7 os. The issue is the 64 > bit and making sure everything works. I have a personal laptop with Win7 > but it's 32 bit so everything works fine. > > Are you able to run Crystal Reports from the user tool? > > Do you ever access mid-tier from your 64 bit PC? How about running Crystal > Reports from there? > > Thanks, > Susan > > > On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza <[email protected]> wrote: > >> ** >> Susan, >> >> I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on >> Windows 7, and apart from some of the known issues, I have had no problems >> with using it on Windows 7. >> >> I had never had to use Windows Vista so not sure if the new security model >> that Windows 7 uses is something that Windows Vista introduced as I have >> graduated from using XP straight to Windows 7. So to change some of the >> configuration files (to increase the JVM for Dev Studio and the import >> tool), you would need to change the security settings on the initiation >> files even if you are logged in as an Administrator, before you would be >> allowed to make that change.. >> >> Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not >> work.. >> >> Cheers >> >> Joe >> >> ------------------------------ >> *From:* Susan Palmer <[email protected]> >> *To:* [email protected] >> *Sent:* Tue, August 10, 2010 5:53:12 PM >> >> *Subject:* Re: User Tool On Win 7 64 Bit >> >> ** >> Thanks David, this is good news. >> >> What do you use in place of Crystal? >> >> Susan >> >> On Tue, Aug 10, 2010 at 4:37 PM, Shellman, David < >> [email protected]> wrote: >> >>> ** >>> Susan, >>> >>> We are using the 7.5 Patch 004 desktop client on Windows 7 64 bit OS and >>> Windows XP against our 7.1 server. Since we have helpdesks around the world >>> we are accessing the same server using 6 different regional instances of 7.5 >>> Patch 004 MidTier. >>> >>> I haven't heard of any ODBC issues. >>> >>> We have very minimal use of Crystal Reports and likely will be >>> decommissioned in the near future. >>> >>> Dave >>> >>> >>> ------------------------------ >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> [email protected]] *On Behalf Of *Susan Palmer >>> *Sent:* Tuesday, August 10, 2010 5:24 PM >>> >>> *To:* [email protected] >>> *Subject:* Re: User Tool On Win 7 64 Bit >>> >>> ** >>> We are in the process of planning PC replacements and we want to go to >>> Windows 7 64bit operating system. >>> >>> We are also upgrading our ARS to v7.5 including the user tool. The >>> second phase of this upgrade will be to install mid-tier and replace the >>> user tool. >>> >>> Keeping in mind we'd like to use Windows 7 64bit, is anyone successfully >>> using v7.5 user tool AND v7.5 mid-tier (what should we call it) client? >>> >>> In that scenario any issues running Crystal Reports XI in either the user >>> tool or mid-tier client? ODBC issues? >>> >>> I've read through the posts and there seems to be a variety of >>> combinations being used and it was confusing to arrive at a definitive >>> answer. The compatibility doc is not as clear as I'd like. >>> >>> Thanks for providing your experiences! >>> >>> Susan >>> >>> Susan Palmer >>> ShopperTrak >>> 200 W Monroe 11th Floor >>> Chicago, IL 60606 >>> 312-529-5325 >>> [email protected] >>> >>> >>> >>> On Thu, Jun 24, 2010 at 7:00 AM, Robert Fults <[email protected]> wrote: >>> >>>> ** >>>> >>>> I am aware of this. However, I was just providing the official >>>> Microsoft names and how I got things working. I did make mention to the >>>> issue I saw during testing from Win 7 Beta to RC to RTM. ;) >>>> >>>> >>>> >>>> >>>> http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode >>>> >>>> >>>> >>>> Sincerely, >>>> >>>> >>>> >>>> Robert Fults >>>> >>>> Remedy Admin/Dev. >>>> >>>> Florida International University >>>> >>>> Email: [email protected] >>>> >>>> http://uts.fiu.edu/ >>>> >>>> >>>> >>>> *From:* LJ LongWing [mailto:[email protected]] >>>> *Sent:* Wednesday, June 23, 2010 3:18 PM >>>> >>>> *Subject:* Re: User Tool On Win 7 64 Bit >>>> >>>> >>>> >>>> ** >>>> >>>> Robert, >>>> >>>> There is a difference between running something in XP Compatibility mode >>>> and running something in XP Virtual mode….I have had to do both with some >>>> software….but one does not necessarily mean the other. >>>> >>>> >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] *On Behalf Of *Robert Fults >>>> *Sent:* Wednesday, June 23, 2010 1:03 PM >>>> >>>> *To:* [email protected] >>>> *Subject:* Re: User Tool On Win 7 64 Bit >>>> >>>> >>>> >>>> ** >>>> >>>> Bear in mind that XP Mode is a virtualized Windows XP environment and >>>> WUT will not be running natively in this manner. This can cause some >>>> stability issues. What Jeff is describing is called Compatibility Mode and >>>> works for most applications. When installing the 7.5 WUT you need to go to >>>> “\Disk1\InstData\VM” and set the Compatibility Mode for “setup.exe” to >>>> Windows XP SP2, then you can run the “setup.cmd” file a couple directories >>>> up which sets your system path information and runs the installer with the >>>> proper arguments. >>>> >>>> >>>> >>>> Earlier versions are a little bit easier to install since you just need >>>> to set the compatibility mode on the EXE installer. >>>> >>>> >>>> >>>> BTW, WUT 7.5 patch 004 crashes whenever it tries to open a FlashBoard on >>>> my system, so I downgraded to patch 003. >>>> >>>> >>>> >>>> Sincerely, >>>> >>>> >>>> >>>> Robert Fults >>>> >>>> Remedy Admin/Dev. >>>> >>>> Florida International University >>>> >>>> Email: [email protected] >>>> >>>> http://uts.fiu.edu/ >>>> >>>> >>>> >>>> *From:* Joe D'Souza [mailto:[email protected]] >>>> *Sent:* Wednesday, June 23, 2010 2:22 PM >>>> >>>> *Subject:* Re: User Tool On Win 7 64 Bit >>>> >>>> >>>> >>>> ** >>>> >>>> Cool.. Nice to know.. >>>> >>>> >>>> >>>> Maybe that was what was wrong when I installed the Atrium Orchestrator >>>> Dev tool on my laptop. It didn't work correctly after installing and >>>> complained about some admin rights when launching the tool when I am the >>>> admin of the system! I'll uninstall it the next time I need to use it and >>>> install it in XP mode and see if it works.. >>>> >>>> >>>> >>>> Cheers >>>> >>>> >>>> >>>> Joe >>>> >>>> -----Original Message----- >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> [email protected]]*on Behalf Of *Maher, Jeff >>>> *Sent:* Wednesday, June 23, 2010 2:16 PM >>>> *To:* [email protected] >>>> *Subject:* Re: User Tool On Win 7 64 Bit >>>> >>>> ** >>>> >>>> Hi Joe, right click on the program icon, select properties, then click >>>> the Compatibility tab. In there you can select what OS you want it to >>>> simulate when you run the program.. >>>> >>>> >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] *On Behalf Of *Joe D'Souza >>>> *Sent:* Wednesday, June 23, 2010 2:10 PM >>>> *To:* [email protected] >>>> *Subject:* Re: User Tool On Win 7 64 Bit >>>> >>>> >>>> >>>> ** >>>> >>>> Maybe a dumb question to ask, but how do you install something in 7 in >>>> an XP mode? I am pretty new to Windows 7 myself and can't quite say I like >>>> it as yet except for the pretty desktop pictures it comes with out of the >>>> box :-) >>>> >>>> >>>> >>>> Too much has changed from the XM / Windows 2000 Professional days, and >>>> many of those changes appear like they have tried to make things easier for >>>> new users just learning a new OS, but has left some of us old school guys >>>> wondering where is what.. >>>> >>>> >>>> >>>> Joe >>>> >>>> -----Original Message----- >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> [email protected]]*on Behalf Of *McClure, Don >>>> *Sent:* Wednesday, June 23, 2010 1:56 PM >>>> *To:* [email protected] >>>> *Subject:* Re: User Tool On Win 7 64 Bit >>>> >>>> ** >>>> >>>> Hi Brian and Joe. >>>> >>>> >>>> >>>> I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit >>>> (Dell Precision T7500). As I remember--the 7.5 installed without issue; >>>> the >>>> 7.1 required installing in XP/SP2 mode (basic installer would not recognize >>>> available disk space for installation). >>>> >>>> >>>> >>>> Don W. McClure, P.E. >>>> >>>> CITC Call Tracking Administration >>>> >>>> University of North Texas >>>> >>>> dwmac @ unt . edu >>>> >>>> >>>> >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> [email protected]] *On Behalf Of *Joe D'Souza >>>> *Sent:* Wednesday, June 23, 2010 12:50 PM >>>> *To:* [email protected] >>>> *Subject:* Re: User Tool On Win 7 64 Bit >>>> >>>> >>>> >>>> ** >>>> >>>> Try 7.5. I had it installed on windows 7 home premium edition with no >>>> problems.. I have not tried earlier versions on windows 7. >>>> >>>> >>>> >>>> Joe >>>> >>>> -----Original Message----- >>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>> [email protected]]*on Behalf Of *Sokol, Brian >>>> *Sent:* Wednesday, June 23, 2010 1:41 PM >>>> *To:* [email protected] >>>> *Subject:* User Tool On Win 7 64 Bit >>>> >>>> ** >>>> >>>> Will the Remedy User app work on Windows 7 64 Bit? If so what >>>> version(s)? I tried an unpatched 7.1 and it would not install. >>>> >>>> Thanks >>>> >>>> Brian Sokol >>>> Manager, Desktop Services >>>> Scholastic Inc. >>>> 557 Broadway >>>> NY, NY 10012 >>>> (212) 343-6494 >>>> http://www.Scholastic.com <http://www.scholastic.com/> >>>> >>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>> >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
