On the two servers where I upgraded ITSM 7.0.02/3.009 to 7.6.00.001 (having upgraded ARS from 7.1 to 7.5 first), the Best Practices view appeared correctly (since it is a brand new view, added to the form), and the Default User View was back to it's OOTB state (meaning that the RKM integration and my customizations had all been dropped out of the view). So yes, it is _supposed_ to work correctly. Almost all of my failed upgrades have been with Atrium Core, either 2.1 -> 7.6 or 7.6 -> 7.6.03, not ITSM or the other apps.
You need to make sure that the servers you are working on have enough resources for the job, and that all unnecessary services (flashboards, email, tomcat, impact simulator) are turned off before you start; the first upgrade I tried in May went 20 hours and had so many errors that I dumped it and restored the db, and demanded more resources on that VM before trying it again. I had better luck on real hardware servers than on VMs. On my last iteration, on the pre-production hardware, I went so far as to remark out all of the processes in the armonitor.cfg that were not necessary during each upgrade - for ITSM that would be arsnmpd, apsvcae, slmbrsvc, slmcollsvc, arcmdbd, arrecond, and maybe even arsvcdsp. I was seeing some of these timing out in the arerror.log at the same time that the installer was having problems in earlier test runs, so I tried to eliminate them during each upgrade. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of sphilben Sent: Tuesday, October 19, 2010 10:48 AM To: [email protected] Subject: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** All: I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on an ARS 7.5 patch 007 server. The upgrade seems to run fine (no obvious errors) but when I go to open the lightly-customized Incident form, I see nothing on the Best Practices view (just a few hidden fields) and a bit of a mess on the Default User Vew (mainly, no accordion pane on the left side and some left over things from 7.0.3 that should not be there). Has anyone tried this upgrade and seen issues? Or been successful? Is this something that is supposed to work and I am doing it wrong? Thanks. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
