HI, This SLA form would need to be deleted as well.
________________________________ Ramon Kagan, MBA, PMP Manager, Product Development BMC Software phone: 905.707.3536 50 Minthorn Blvd. Suite 200 fax: 905.707.4601 Markham, ON L3T 7X8 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Sent: Wednesday, October 20, 2010 2:13 AM To: [email protected] Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** Hi Ramon Firstly, thanks for the details. We were asked to delete all the custom join forms which we did and still no success. May be "HPD:Help Desk_SLA" (which is out of the Box) is another form that needs to be deleted. This is definitely good information for other customers. Thanks Mahesh On Tue, Oct 19, 2010 at 9:53 PM, Kagan, Ramon <[email protected]<mailto:[email protected]>> wrote: ** While I don't have full details into the problem. With SLM installed, the likely solution is to drop the join form created by SLM/SLA, run the ITSM upgrade and then re-establish the Service target as described in the SLM install guide in the post install section. ________________________________ Ramon Kagan, MBA, PMP Manager, Product Development BMC Software phone: 905.707.3536 50 Minthorn Blvd. Suite 200 fax: 905.707.4601 Markham, ON L3T 7X8 From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Mahesh Sent: Tuesday, October 19, 2010 8:28 PM To: [email protected]<mailto:[email protected]> Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** We did all the steps that were recommended by BMC and the result was same on all three attempts. So, went ahead with a fresh installation of ITSM 7.6 Patch 1, migrated all the data and are ready to go-live in two weeks from now. Thanks Mahesh On Tue, Oct 19, 2010 at 5:46 PM, Joe Martin D'Souza <[email protected]<mailto:[email protected]>> wrote: ** What is your underlying DB? Did you prepare your DB for the upgrade? For e.g. it does help to flush your transaction log files before such installs that involve a large number of DB transactions. On Oracle it may help to turn SQL logging off? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
