When we tried to upgrade from ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1, the installer ran for 26 hours eventually completing with warnings and the Incident Management Error log indicated that lot of def files & arx files were not imported.
Below are the details regarding this defect: * * * * * * * * * The issue with the defs not importing is because of this DEFECT SW00343855. The defect is fixed in patch 3 of 7.5.1 however it hasn't been released yet. What we would want to do is eventualy install 7.5.1 P3 to resolve the defect then Run the 7.6.1 install. Decription> 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) ARSystem 7.5.1 patch001 Atrium 7.5.1 patch001 ITSM 7.0.3 patch 009 Upgrade to ITSM 7.5.1 Upgrade logs show errors related to import of helpdesk related forms. Please see activities and related attachments. 2. STEPS TO REPRODUCE: Perform upgrade to ITSM 7.5.1 3. ACTUAL RESULTS: errors in BMCRemedyIncidentManagement_error.log: [Sun Mar 22 21:46:14.950] LoadComponent- ************************************************** [Sun Mar 22 21:46:14.950] LoadComponent- Processing component: hpd [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- ARImport() for "hpd_deplapp.def" returned non-zero return code 2 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 277 The field is referenced by a join form as a base field 10003005 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 277 The field is referenced by a join form as a base field [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Search-Worklog [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Search-Associations [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Search-Assignment Logs [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:IncidentInterface [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:CFG_IncidentWatchList [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Help Desk [ERROR][Sun Mar 22 21:49:45.513] LoadComponent- Definition Import failed for C:\Program Files\BMC Software\BMCRemedyITSMSuite\CFS-001\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\.\hpd_deplapp.def (return code 2) [ERROR][Sun Mar 22 21:53:56.232] ImportFileNode- ARImport() for "HPD%Help_Desk2.def" returned non-zero return code 2 ************************************************ Thanks Mahesh On Tue, Oct 19, 2010 at 1:58 PM, strauss <[email protected]> wrote: > ** > > And just what defect is that exactly, since the BMC Support site refuses to > find or display it from either the Knowledgebase or the Issues search pages > (useless <insert colorful metaphor here>)? > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Mahesh > *Sent:* Tuesday, October 19, 2010 11:00 AM > *To:* [email protected] > *Subject:* Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work > > > > ** > > As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3 > and then to ITSM 7.6 Patch 1. > > > > Thanks > > Mahesh > > On Tue, Oct 19, 2010 at 10:48 AM, sphilben <[email protected]> wrote: > > ** > > All: > > > > I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on > an ARS 7.5 patch 007 server. > > > > The upgrade seems to run fine (no obvious errors) but when I go to open the > lightly-customized Incident form, I see nothing on the Best Practices view > (just a few hidden fields) and a bit of a mess on the Default User Vew > (mainly, no accordion pane on the left side and some left over things from > 7.0.3 that should not be there). > > > > Has anyone tried this upgrade and seen issues? Or been successful? Is this > something that is supposed to work and I am doing it wrong? > > > > Thanks. > > > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
