We did all the steps that were recommended by BMC and the result was same on all three attempts. So, went ahead with a fresh installation of ITSM 7.6 Patch 1, migrated all the data and are ready to go-live in two weeks from now.
Thanks Mahesh On Tue, Oct 19, 2010 at 5:46 PM, Joe Martin D'Souza <[email protected]>wrote: > ** > What is your underlying DB? Did you prepare your DB for the upgrade? For > e.g. it does help to flush your transaction log files before such installs > that involve a large number of DB transactions. On Oracle it may help to > turn SQL logging off? > > Joe > > > > *From:* Mahesh <[email protected]> > *Sent:* Tuesday, October 19, 2010 6:27 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Subject:* Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work > > ** > Development Cache Mode is "Enabled". Also, commented out assignment > engine, approval server, slm service, reconciliation engine and > dispatchr processes in armonitor.cfg > > Thanks > Mahesh > > > > On Tue, Oct 19, 2010 at 5:07 PM, Joe Martin D'Souza <[email protected]>wrote: > >> ** >> Did you have the Development cache mode turned on or off? >> >> Joe >> >> >> >> *From:* Mahesh <[email protected]> >> *Sent:* Tuesday, October 19, 2010 5:44 PM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* [email protected] >> *Subject:* Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work >> >> ** >> When we tried to upgrade from ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1, the >> installer ran for 26 hours eventually completing with warnings and the >> Incident Management Error log indicated that lot of def files & arx >> files were not imported. >> >> Below are the details regarding this defect: >> * * * * * * * * * >> The issue with the defs not importing is because of this DEFECT >> SW00343855. The defect is fixed in patch 3 of 7.5.1 however it hasn't been >> released yet. >> What we would want to do is eventualy install 7.5.1 P3 to resolve the >> defect then Run the 7.6.1 install. >> >> Decription> >> >> 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) >> ARSystem 7.5.1 patch001 >> Atrium 7.5.1 patch001 >> ITSM 7.0.3 patch 009 >> Upgrade to ITSM 7.5.1 >> Upgrade logs show errors related to import of helpdesk related forms. >> Please see activities and related attachments. >> 2. STEPS TO REPRODUCE: >> Perform upgrade to ITSM 7.5.1 >> 3. ACTUAL RESULTS: >> errors in BMCRemedyIncidentManagement_error.log: >> [Sun Mar 22 21:46:14.950] LoadComponent- >> ************************************************** >> [Sun Mar 22 21:46:14.950] LoadComponent- Processing component: hpd >> [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- ARImport() for >> "hpd_deplapp.def" returned non-zero return code 2 [ERROR][Sun Mar 22 >> 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 >> [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on >> current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 >> Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] >> ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun >> Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current >> form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 277 The field is >> referenced by a join form as a base field 10003005 [ERROR][Sun Mar 22 >> 21:49:45.513] ImportFileNode- 277 The field is referenced by a join form as >> a base field [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The >> following item was not imported HPD:Search-Worklog [WARNING][Sun Mar 22 >> 21:49:45.513] ImportFileNode- 55 The following item was not imported >> HPD:Search-Associations [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- >> 55 The following item was not imported HPD:Search-Assignment Logs >> [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was >> not imported HPD:IncidentInterface [WARNING][Sun Mar 22 21:49:45.513] >> ImportFileNode- 55 The following item was not imported >> HPD:CFG_IncidentWatchList [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- >> 55 The following item was not imported HPD:Help Desk [ERROR][Sun Mar 22 >> 21:49:45.513] LoadComponent- Definition Import failed for C:\Program >> Files\BMC >> Software\BMCRemedyITSMSuite\CFS-001\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\.\hpd_deplapp.def >> (return code 2) [ERROR][Sun Mar 22 21:53:56.232] ImportFileNode- ARImport() >> for "HPD%Help_Desk2.def" returned non-zero return code 2 >> >> ************************************************ >> Thanks >> Mahesh >> On Tue, Oct 19, 2010 at 1:58 PM, strauss <[email protected]> wrote: >> >>> ** >>> >>> And just what defect is that exactly, since the BMC Support site refuses >>> to find or display it from either the Knowledgebase or the Issues search >>> pages (useless <insert colorful metaphor here>)? >>> >>> >>> >>> Christopher Strauss, Ph.D. >>> Call Tracking Administration Manager >>> University of North Texas Computing & IT Center >>> http://itsm.unt.edu/ >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> [email protected]] *On Behalf Of *Mahesh >>> *Sent:* Tuesday, October 19, 2010 11:00 AM >>> *To:* [email protected] >>> *Subject:* Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work >>> >>> >>> >>> ** >>> >>> As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch >>> 3 and then to ITSM 7.6 Patch 1. >>> >>> >>> >>> Thanks >>> >>> Mahesh >>> >>> On Tue, Oct 19, 2010 at 10:48 AM, sphilben <[email protected]> wrote: >>> >>> ** >>> >>> All: >>> >>> >>> >>> I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 >>> on an ARS 7.5 patch 007 server. >>> >>> >>> >>> The upgrade seems to run fine (no obvious errors) but when I go to open >>> the lightly-customized Incident form, I see nothing on the Best Practices >>> view (just a few hidden fields) and a bit of a mess on the Default User Vew >>> (mainly, no accordion pane on the left side and some left over things from >>> 7.0.3 that should not be there). >>> >>> >>> >>> Has anyone tried this upgrade and seen issues? Or been successful? Is >>> this something that is supposed to work and I am doing it wrong? >>> >>> >>> >>> Thanks. >>> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
