While I don't have full details into the problem. With SLM installed, the likely solution is to drop the join form created by SLM/SLA, run the ITSM upgrade and then re-establish the Service target as described in the SLM install guide in the post install section.
________________________________ Ramon Kagan, MBA, PMP Manager, Product Development BMC Software phone: 905.707.3536 50 Minthorn Blvd. Suite 200 fax: 905.707.4601 Markham, ON L3T 7X8 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Sent: Tuesday, October 19, 2010 8:28 PM To: [email protected] Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** We did all the steps that were recommended by BMC and the result was same on all three attempts. So, went ahead with a fresh installation of ITSM 7.6 Patch 1, migrated all the data and are ready to go-live in two weeks from now. Thanks Mahesh On Tue, Oct 19, 2010 at 5:46 PM, Joe Martin D'Souza <[email protected]<mailto:[email protected]>> wrote: ** What is your underlying DB? Did you prepare your DB for the upgrade? For e.g. it does help to flush your transaction log files before such installs that involve a large number of DB transactions. On Oracle it may help to turn SQL logging off? Joe From: Mahesh<mailto:[email protected]> Sent: Tuesday, October 19, 2010 6:27 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** Development Cache Mode is "Enabled". Also, commented out assignment engine, approval server, slm service, reconciliation engine and dispatchr processes in armonitor.cfg Thanks Mahesh On Tue, Oct 19, 2010 at 5:07 PM, Joe Martin D'Souza <[email protected]<mailto:[email protected]>> wrote: ** Did you have the Development cache mode turned on or off? Joe From: Mahesh<mailto:[email protected]> Sent: Tuesday, October 19, 2010 5:44 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** When we tried to upgrade from ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1, the installer ran for 26 hours eventually completing with warnings and the Incident Management Error log indicated that lot of def files & arx files were not imported. Below are the details regarding this defect: * * * * * * * * * The issue with the defs not importing is because of this DEFECT SW00343855. The defect is fixed in patch 3 of 7.5.1 however it hasn't been released yet. What we would want to do is eventualy install 7.5.1 P3 to resolve the defect then Run the 7.6.1 install. Decription> 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) ARSystem 7.5.1 patch001 Atrium 7.5.1 patch001 ITSM 7.0.3 patch 009 Upgrade to ITSM 7.5.1 Upgrade logs show errors related to import of helpdesk related forms. Please see activities and related attachments. 2. STEPS TO REPRODUCE: Perform upgrade to ITSM 7.5.1 3. ACTUAL RESULTS: errors in BMCRemedyIncidentManagement_error.log: [Sun Mar 22 21:46:14.950] LoadComponent- ************************************************** [Sun Mar 22 21:46:14.950] LoadComponent- Processing component: hpd [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- ARImport() for "hpd_deplapp.def" returned non-zero return code 2 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 277 The field is referenced by a join form as a base field 10003005 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 277 The field is referenced by a join form as a base field [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Search-Worklog [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Search-Associations [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Search-Assignment Logs [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:IncidentInterface [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:CFG_IncidentWatchList [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was not imported HPD:Help Desk [ERROR][Sun Mar 22 21:49:45.513] LoadComponent- Definition Import failed for C:\Program Files\BMC Software\BMCRemedyITSMSuite\CFS-001\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\.\hpd_deplapp.def (return code 2) [ERROR][Sun Mar 22 21:53:56.232] ImportFileNode- ARImport() for "HPD%Help_Desk2.def" returned non-zero return code 2 ************************************************ Thanks Mahesh On Tue, Oct 19, 2010 at 1:58 PM, strauss <[email protected]<mailto:[email protected]>> wrote: ** And just what defect is that exactly, since the BMC Support site refuses to find or display it from either the Knowledgebase or the Issues search pages (useless <insert colorful metaphor here>)? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
