Development Cache Mode is "Enabled". Also, commented out assignment engine, approval server, slm service, reconciliation engine and dispatchr processes in armonitor.cfg
Thanks Mahesh On Tue, Oct 19, 2010 at 5:07 PM, Joe Martin D'Souza <[email protected]>wrote: > ** > Did you have the Development cache mode turned on or off? > > Joe > > > > *From:* Mahesh <[email protected]> > *Sent:* Tuesday, October 19, 2010 5:44 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Subject:* Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work > > ** > When we tried to upgrade from ITSM 7.0.03 Patch 9 to ITSM 7.6 Patch 1, the > installer ran for 26 hours eventually completing with warnings and the > Incident Management Error log indicated that lot of def files & arx > files were not imported. > > Below are the details regarding this defect: > * * * * * * * * * > The issue with the defs not importing is because of this DEFECT SW00343855. > The defect is fixed in patch 3 of 7.5.1 however it hasn't been released yet. > > What we would want to do is eventualy install 7.5.1 P3 to resolve the > defect then Run the 7.6.1 install. > > Decription> > > 1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE) > ARSystem 7.5.1 patch001 > Atrium 7.5.1 patch001 > ITSM 7.0.3 patch 009 > Upgrade to ITSM 7.5.1 > Upgrade logs show errors related to import of helpdesk related forms. > Please see activities and related attachments. > 2. STEPS TO REPRODUCE: > Perform upgrade to ITSM 7.5.1 > 3. ACTUAL RESULTS: > errors in BMCRemedyIncidentManagement_error.log: > [Sun Mar 22 21:46:14.950] LoadComponent- > ************************************************** > [Sun Mar 22 21:46:14.950] LoadComponent- Processing component: hpd > [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- ARImport() for > "hpd_deplapp.def" returned non-zero return code 2 [ERROR][Sun Mar 22 > 21:49:45.513] ImportFileNode- 314 Field does not exist on current form 60900 > [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on > current form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 314 > Field does not exist on current form 60900 [ERROR][Sun Mar 22 21:49:45.513] > ImportFileNode- 314 Field does not exist on current form 60900 [ERROR][Sun > Mar 22 21:49:45.513] ImportFileNode- 314 Field does not exist on current > form 60900 [ERROR][Sun Mar 22 21:49:45.513] ImportFileNode- 277 The field is > referenced by a join form as a base field 10003005 [ERROR][Sun Mar 22 > 21:49:45.513] ImportFileNode- 277 The field is referenced by a join form as > a base field [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The > following item was not imported HPD:Search-Worklog [WARNING][Sun Mar 22 > 21:49:45.513] ImportFileNode- 55 The following item was not imported > HPD:Search-Associations [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- > 55 The following item was not imported HPD:Search-Assignment Logs > [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- 55 The following item was > not imported HPD:IncidentInterface [WARNING][Sun Mar 22 21:49:45.513] > ImportFileNode- 55 The following item was not imported > HPD:CFG_IncidentWatchList [WARNING][Sun Mar 22 21:49:45.513] ImportFileNode- > 55 The following item was not imported HPD:Help Desk [ERROR][Sun Mar 22 > 21:49:45.513] LoadComponent- Definition Import failed for C:\Program > Files\BMC > Software\BMCRemedyITSMSuite\CFS-001\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\.\hpd_deplapp.def > (return code 2) [ERROR][Sun Mar 22 21:53:56.232] ImportFileNode- ARImport() > for "HPD%Help_Desk2.def" returned non-zero return code 2 > > ************************************************ > Thanks > Mahesh > On Tue, Oct 19, 2010 at 1:58 PM, strauss <[email protected]> wrote: > >> ** >> >> And just what defect is that exactly, since the BMC Support site refuses >> to find or display it from either the Knowledgebase or the Issues search >> pages (useless <insert colorful metaphor here>)? >> >> >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center >> http://itsm.unt.edu/ >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Mahesh >> *Sent:* Tuesday, October 19, 2010 11:00 AM >> *To:* [email protected] >> *Subject:* Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work >> >> >> >> ** >> >> As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3 >> and then to ITSM 7.6 Patch 1. >> >> >> >> Thanks >> >> Mahesh >> >> On Tue, Oct 19, 2010 at 10:48 AM, sphilben <[email protected]> wrote: >> >> ** >> >> All: >> >> >> >> I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 >> on an ARS 7.5 patch 007 server. >> >> >> >> The upgrade seems to run fine (no obvious errors) but when I go to open >> the lightly-customized Incident form, I see nothing on the Best Practices >> view (just a few hidden fields) and a bit of a mess on the Default User Vew >> (mainly, no accordion pane on the left side and some left over things from >> 7.0.3 that should not be there). >> >> >> >> Has anyone tried this upgrade and seen issues? Or been successful? Is this >> something that is supposed to work and I am doing it wrong? >> >> >> >> Thanks. >> >> >> >> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
