Defect 343855 is specific to when ITSM and older versions of SLM are installed on the same environment. In that case, the older versions of SLM/SLA created join forms across ITSM main forms which causes upgrade problems for ITSM due to field references existing when trying to upgrade the HPD forms. There would be errors in the logs indicating the inability to conduct the upgrade with messages such as "277 The field is referenced by a join form"
I do not see any reference in sphilben's email related to SLM so the conclusion to upgrade to 7.5.01 patch 3 doesn't seem accurate. Further, the ITSM 7.6 patch 1 installer handles everything the 7.5.01 patch 3 installer can. ________________________________ Ramon Kagan, MBA, PMP Manager, Product Development BMC Software phone: 905.707.3536 50 Minthorn Blvd. Suite 200 fax: 905.707.4601 Markham, ON L3T 7X8 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Sent: Tuesday, October 19, 2010 1:00 PM To: [email protected] Subject: Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work ** As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3 and then to ITSM 7.6 Patch 1. Thanks Mahesh On Tue, Oct 19, 2010 at 10:48 AM, sphilben <[email protected]<mailto:[email protected]>> wrote: ** All: I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on an ARS 7.5 patch 007 server. The upgrade seems to run fine (no obvious errors) but when I go to open the lightly-customized Incident form, I see nothing on the Best Practices view (just a few hidden fields) and a bit of a mess on the Default User Vew (mainly, no accordion pane on the left side and some left over things from 7.0.3 that should not be there). Has anyone tried this upgrade and seen issues? Or been successful? Is this something that is supposed to work and I am doing it wrong? Thanks. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
