Super Duper long shot... do you have admin privs on the server? With the account that is the server "service" account? If not, check the permissions on that account and see if they were changed somewhere along the way.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brad Terhune Sent: Monday, July 18, 2011 1:53 PM To: [email protected] Subject: Re: Administrative privileges problem? ARS 6.3 ** I've created a temp user numerous times using arcache "Ex: -Ua -e000000000000001 -n TempUserName -p "" -g "1;" -l 1 -s However, I cannot login with the account I've created. Does the syntax look all right to you all? I also can't run arreload 'cause it indicates I have to have admin. permissions. Going round in circles here unfortunately. Any help would be welcome. Brad ________________________________ Date: Sun, 17 Jul 2011 20:50:07 -0500 From: [email protected] Subject: Re: Administrative privileges problem? ARS 6.3 To: [email protected] ** Still broken. Suppose I'll arreload tomorrow morning. Brad ________________________________ Date: Fri, 15 Jul 2011 15:34:15 -0500 From: [email protected] Subject: Re: Administrative privileges problem? ARS 6.3 To: [email protected] ** I'm restarting it again. I did that yesterday but better safe than sorry. The arerror.log had some MidTier "user already logged in" entries with my name. However, there wasn't anything referencing TEMPADMIN or Demo (the other accounts I've tried). I'll try arereload I guess if I cannot find this issue resolved after a reboot. It makes me nervous to reload everyone given the current state, but I don't really have a choice. Brad ________________________________ Date: Fri, 15 Jul 2011 12:10:14 -0700 From: [email protected] Subject: Re: Administrative privileges problem? ARS 6.3 To: [email protected] ** Good, I didn't recognize the name so I wasn't sure if you were a newer admin. :) I wonder if there is an issue with the User cache? I have heard of odd things before when the user_cache table gets out of whack for some reason. Have you restarted the AR system since this issue started? You can also use arreload to rebuild the user_cache. I think the details are in the configuring guide. Are there any errors in the arerror.log or armonitor.log even? Jason On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune <[email protected]<mailto:[email protected]>> wrote: ** You did not insult me. No worries. I don't actually have direct access to our Oracle database. I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available. I've never had anything quite like this happen before. Brad ________________________________ Date: Fri, 15 Jul 2011 09:47:52 -0700 From: [email protected]<mailto:[email protected]> Subject: Re: Administrative privileges problem? ARS 6.3 To: [email protected]<mailto:[email protected]> ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune <[email protected]<mailto:[email protected]>> wrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad ________________________________ Date: Thu, 14 Jul 2011 14:43:07 -0700 From: [email protected]<mailto:[email protected]> Subject: Re: Administrative privileges problem? ARS 6.3 To: [email protected]<mailto:[email protected]> ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune <[email protected]<mailto:[email protected]>> wrote: ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 2600003. So, I figured, "I'll fix this" and went to login through Remedy Admin. But could not log in. I get an "authentication failed" very quickly- it just flashes for a moment- then "Could not successfully login to any server". I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune [email protected]<mailto:[email protected]> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
