Good, I didn't recognize the name so I wasn't sure if you were a newer admin. :)
I wonder if there is an issue with the User cache? I have heard of odd things before when the user_cache table gets out of whack for some reason. Have you restarted the AR system since this issue started? You can also use arreload to rebuild the user_cache. I think the details are in the configuring guide. Are there any errors in the arerror.log or armonitor.log even? Jason On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune <brad.terh...@hotmail.com>wrote: > ** > You did not insult me. No worries. I don't actually have direct access to > our Oracle database. > I've added a TEMPADMIN account using arcache with 1 for group and 1 for > license type. And the account logs in with no errors. But when I go to > Find an object, none of the applications or the User form is available. > I've never had anything quite like this happen before. > Brad > > ------------------------------ > Date: Fri, 15 Jul 2011 09:47:52 -0700 > > From: jason.mil...@gmail.com > Subject: Re: Administrative privileges problem? ARS 6.3 > To: arslist@ARSLIST.ORG > > ** Do you have allow guest users turn on? One error you mention states > that you cannot authenticate. That error would be triggered before you were > ever granted a license or your groups are loaded; ruling out > APP-Administrator/Administrator and fixed license issues. However you are > able to get to to the User Portal which tells me you authenticated or were > allowed as a guest. > > > Just to check the very basics, are you using your username in the same case > as it is in the User form? I know that is a very, very basic question (and > not meant to insult). However it cause the symptoms you are seeing; appear > to be authenticated but only have public permissions. > > Do you have access to query the DB directly? You can check that your > password is NULL, that your License Type is = 1 (fixed) and your have group > 1 (Administrator) in your Group List. I wouldn't recommend changing the > values at the DB level but you can at least validate there are not any > issues with your User record. > > SELECT > Login_Name > ,Full_Name > ,Password > ,Group_List > ,License_Type > FROM User_x > WHERE Login_Name = 'YourUsername' > > On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune <brad.terh...@hotmail.com>wrote: > > ** > I do use AREA LDAP for authentication. Everyone else works though and they > are doing the same. > Brad > > ------------------------------ > Date: Thu, 14 Jul 2011 14:43:07 -0700 > From: jason.mil...@gmail.com > Subject: Re: Administrative privileges problem? ARS 6.3 > To: arslist@ARSLIST.ORG > > ** Hi Brad, > > > Do you use Cross Reference Blank Passwords in your environment? I am > wondering if there is an issue with the external authentication. > > Jason > > On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune <brad.terh...@hotmail.com>wrote: > > ** > Hey guys! > I know I'm behind the times (6.3). > Anyway, I was trying to get into Remedy Configuration Manager yesterday and > I couldn't. The system indicated I did not have access. So, I tried going > directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify > something I got that I did not have write permissions to fields 4, 7 and > 2600003. > > So, I figured, "I'll fix this" and went to login through Remedy Admin. But > could not log in. I get an "authentication failed" very quickly- it just > flashes for a moment- then "Could not successfully login to any server". > I've tried on more than one computer and with different versions of the > client-side software on XP, Windows Server 2003 and Windows 7. Same result. > > I have a ticket in with support but they have not been able to figure out > what is going on. > > I've tried the master level administrator user account and my own > administrator account and get the same result. > Any one have any ideas? > > Grateful in Memphis- > Brad Terhune > bterh...@uthsc.edu > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
