I added a TEMPADMIN user using this command, but I'm not sure I put in the groups properly as he doesn't have access to User or the other forms I need? Could you tell me what the group numbers should be for full App-Admin access? I put in "1". Brad
> Date: Fri, 15 Jul 2011 13:46:19 +0000 > From: [email protected] > Subject: Re: Administrative privileges problem? ARS 6.3 > To: [email protected] > > You can add a new user using the tools. Personally I always keep an admin > user with a fixed license in the system that has a local Remedy password. > > arcache {-U|-G}{a|d} -e <entryId> [-g <groupList>] [-i <groupId>] > [-c <groupCategory>] [-q <"computed_group_qualification">] > [-t <groupType>] [-lw <writeLicense>] [-m <mailAddress>][-n <name>] > [-p <password>] [-s <server_name>] [-x <notifyMech>] [-d] [-u > <authentication alias name>] > [-r <authentication alias string>] > > Look in the ConfigGuide PDF on pg 315 > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Brad Terhune > Sent: Friday, July 15, 2011 8:37 AM > To: [email protected] > Subject: Re: Administrative privileges problem? ARS 6.3 > > ** > Very strange. > The only "user" object that comes up is the User Portal. It is as if I'm > blocked at every turn! It seems to be permissions, but I cannot modify them. > Any other ideas? Perhaps a way to "re-administrate" an account? > Brad > > -----Original Message----- > Date: Fri, 15 Jul 2011 06:38:15 -0500 > From: [email protected] > Subject: Re: Administrative privileges problem? ARS 6.3 > To: [email protected] > > ** > I could not seem to get into the User form or SHR:People forms yesterday. > I'll try to get around that today. > Brad > > -----Original Message----- > Date: Thu, 14 Jul 2011 21:42:01 +0000 > From: [email protected] > Subject: Re: Administrative privileges problem? ARS 6.3 > To: [email protected] > > ** > Give the account App-Administrator and Administrator privs and it should work. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Brad Terhune > Sent: Thursday, July 14, 2011 4:26 PM > To: [email protected] > Subject: Administrative privileges problem? ARS 6.3 > ** > Hey guys! > I know I'm behind the times (6.3). > Anyway, I was trying to get into Remedy Configuration Manager yesterday and I > couldn't. The system indicated I did not have access. So, I tried going > directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify > something I got that I did not have write permissions to fields 4, 7 and > 2600003. > > So, I figured, "I'll fix this" and went to login through Remedy Admin. But > could not log in. I get an "authentication failed" very quickly- it just > flashes for a moment- then "Could not successfully login to any server". > I've tried on more than one computer and with different versions of the > client-side software on XP, Windows Server 2003 and Windows 7. Same result. > > I have a ticket in with support but they have not been able to figure out > what is going on. > > I've tried the master level administrator user account and my own > administrator account and get the same result. > Any one have any ideas? > > Grateful in Memphis- > Brad Terhune > [email protected] > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
