You did not insult me. No worries. I don't actually have direct access to our Oracle database.I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available.I've never had anything quite like this happen before.Brad
Date: Fri, 15 Jul 2011 09:47:52 -0700 From: [email protected] Subject: Re: Administrative privileges problem? ARS 6.3 To: [email protected] ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune <[email protected]> wrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: [email protected] Subject: Re: Administrative privileges problem? ARS 6.3 To: [email protected] ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune <[email protected]> wrote: ** Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 2600003. So, I figured, "I'll fix this" and went to login through Remedy Admin. But could not log in. I get an "authentication failed" very quickly- it just flashes for a moment- then "Could not successfully login to any server". I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result.Any one have any ideas? Grateful in Memphis- Brad [email protected] _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
