Do you have allow guest users turn on? One error you mention states that
you cannot authenticate. That error would be triggered before you were ever
granted a license or your groups are loaded; ruling out
APP-Administrator/Administrator and fixed license issues. However you are
able to get to to the User Portal which tells me you authenticated or were
allowed as a guest.
Just to check the very basics, are you using your username in the same case
as it is in the User form? I know that is a very, very basic question (and
not meant to insult). However it cause the symptoms you are seeing; appear
to be authenticated but only have public permissions.
Do you have access to query the DB directly? You can check that your
password is NULL, that your License Type is = 1 (fixed) and your have group
1 (Administrator) in your Group List. I wouldn't recommend changing the
values at the DB level but you can at least validate there are not any
issues with your User record.
SELECT
Login_Name
,Full_Name
,Password
,Group_List
,License_Type
FROM User_x
WHERE Login_Name = 'YourUsername'
On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune <[email protected]>wrote:
> **
> I do use AREA LDAP for authentication. Everyone else works though and they
> are doing the same.
> Brad
>
> ------------------------------
> Date: Thu, 14 Jul 2011 14:43:07 -0700
> From: [email protected]
> Subject: Re: Administrative privileges problem? ARS 6.3
> To: [email protected]
>
> ** Hi Brad,
>
>
> Do you use Cross Reference Blank Passwords in your environment? I am
> wondering if there is an issue with the external authentication.
>
> Jason
>
> On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune <[email protected]>wrote:
>
> **
> Hey guys!
> I know I'm behind the times (6.3).
> Anyway, I was trying to get into Remedy Configuration Manager yesterday and
> I couldn't. The system indicated I did not have access. So, I tried going
> directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify
> something I got that I did not have write permissions to fields 4, 7 and
> 2600003.
>
> So, I figured, "I'll fix this" and went to login through Remedy Admin. But
> could not log in. I get an "authentication failed" very quickly- it just
> flashes for a moment- then "Could not successfully login to any server".
> I've tried on more than one computer and with different versions of the
> client-side software on XP, Windows Server 2003 and Windows 7. Same result.
>
> I have a ticket in with support but they have not been able to figure out
> what is going on.
>
> I've tried the master level administrator user account and my own
> administrator account and get the same result.
> Any one have any ideas?
>
> Grateful in Memphis-
> Brad Terhune
> [email protected]
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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