Still broken. Suppose I'll arreload tomorrow morning.Brad
Date: Fri, 15 Jul 2011 15:34:15 -0500
From: brad.terh...@hotmail.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
I'm restarting it again. I did that yesterday but better safe than sorry. The
arerror.log had some MidTier "user already logged in" entries with my name.
However, there wasn't anything referencing TEMPADMIN or Demo (the other
accounts I've tried).I'll try arereload I guess if I cannot find this issue
resolved after a reboot. It makes me nervous to reload everyone given the
current state, but I don't really have a choice.Brad
Date: Fri, 15 Jul 2011 12:10:14 -0700
From: jason.mil...@gmail.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
Good, I didn't recognize the name so I wasn't sure if you were a newer admin.
:)
I wonder if there is an issue with the User cache? I have heard of odd things
before when the user_cache table gets out of whack for some reason. Have you
restarted the AR system since this issue started? You can also use arreload to
rebuild the user_cache. I think the details are in the configuring guide.
Are there any errors in the arerror.log or armonitor.log even?
Jason
On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune <brad.terh...@hotmail.com> wrote:
**
You did not insult me. No worries. I don't actually have direct access to our
Oracle database.I've added a TEMPADMIN account using arcache with 1 for group
and 1 for license type. And the account logs in with no errors. But when I go
to Find an object, none of the applications or the User form is available.
I've never had anything quite like this happen before.Brad
Date: Fri, 15 Jul 2011 09:47:52 -0700
From: jason.mil...@gmail.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
Do you have allow guest users turn on? One error you mention states that you
cannot authenticate. That error would be triggered before you were ever
granted a license or your groups are loaded; ruling out
APP-Administrator/Administrator and fixed license issues. However you are able
to get to to the User Portal which tells me you authenticated or were allowed
as a guest.
Just to check the very basics, are you using your username in the same case as
it is in the User form? I know that is a very, very basic question (and not
meant to insult). However it cause the symptoms you are seeing; appear to be
authenticated but only have public permissions.
Do you have access to query the DB directly? You can check that your password
is NULL, that your License Type is = 1 (fixed) and your have group 1
(Administrator) in your Group List. I wouldn't recommend changing the values
at the DB level but you can at least validate there are not any issues with
your User record.
SELECT
Login_Name
,Full_Name
,Password
,Group_List
,License_Type
FROM User_x
WHERE Login_Name = 'YourUsername'
On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune <brad.terh...@hotmail.com> wrote:
**
I do use AREA LDAP for authentication. Everyone else works though and they are
doing the same.
Brad
Date: Thu, 14 Jul 2011 14:43:07 -0700
From: jason.mil...@gmail.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
Hi Brad,
Do you use Cross Reference Blank Passwords in your environment? I am wondering
if there is an issue with the external authentication.
Jason
On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune <brad.terh...@hotmail.com> wrote:
**
Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into
Remedy Configuration Manager yesterday and I couldn't. The system indicated I
did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6
forms). And when I tried to modify something I got that I did not have write
permissions to fields 4, 7 and 2600003.
So, I figured, "I'll fix this" and went to login through Remedy Admin. But
could not log in. I get an "authentication failed" very quickly- it just
flashes for a moment- then "Could not successfully login to any server".
I've tried on more than one computer and with different versions of the
client-side software on XP, Windows Server 2003 and Windows 7. Same result.
I have a ticket in with support but they have not been able to figure out what
is going on.
I've tried the master level administrator user account and my own administrator
account and get the same result.Any one have any ideas?
Grateful in Memphis-
Brad terhunebterh...@uthsc.edu
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