Brad, I'm on 6.3, it's not so bad. Did you try the default password? You can find it on page 202 of the Configuring AR System guide.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, July 15, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Administrative privileges problem? ARS 6.3 You can add a new user using the tools. Personally I always keep an admin user with a fixed license in the system that has a local Remedy password. arcache {-U|-G}{a|d} -e <entryId> [-g <groupList>] [-i <groupId>] [-c <groupCategory>] [-q <"computed_group_qualification">] [-t <groupType>] [-lw <writeLicense>] [-m <mailAddress>][-n <name>] [-p <password>] [-s <server_name>] [-x <notifyMech>] [-d] [-u <authentication alias name>] [-r <authentication alias string>] Look in the ConfigGuide PDF on pg 315 Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune Sent: Friday, July 15, 2011 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Administrative privileges problem? ARS 6.3 ** Very strange. The only "user" object that comes up is the User Portal. It is as if I'm blocked at every turn! It seems to be permissions, but I cannot modify them. Any other ideas? Perhaps a way to "re-administrate" an account? Brad -----Original Message----- Date: Fri, 15 Jul 2011 06:38:15 -0500 From: brad.terh...@hotmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** I could not seem to get into the User form or SHR:People forms yesterday. I'll try to get around that today. Brad -----Original Message----- Date: Thu, 14 Jul 2011 21:42:01 +0000 From: claire.sanf...@memorialhermann.org Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Give the account App-Administrator and Administrator privs and it should work. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune Sent: Thursday, July 14, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: Administrative privileges problem? ARS 6.3 ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 2600003. So, I figured, "I'll fix this" and went to login through Remedy Admin. But could not log in. I get an "authentication failed" very quickly- it just flashes for a moment- then "Could not successfully login to any server". I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
