You also may want to consider Remedy OnDemand as an option. Since it is a Software-as-a-Service offering, perhaps the service-based model will fit your new budget and personnel reduction needs.
It would also have the advantage of not requiring your user base to learn a new interface or way of doing their job since the on-premise and onDemand offerings use the same product - namely AR System powered ITSM Suite. And your knowledge of how to administer an AR System powered environment would continue to apply to Remedy OnDemand. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Spangler Robert C CIV USSTRATCOM/JWAC Sent: Wednesday, September 14, 2011 10:41 AM To: arslist@ARSLIST.ORG Subject: SDE versus ARS ** Going out on a limb, but we are being forced to move away from Remedy due to budget and personnel reductions. Was wondering if any of you guys knew much about Service Desk Express (SDE). We were primarily using ARS for ticketing and assets management, had never broken into Change, SRM and some other goodies that we had plans for. BMC suggested SDE as an alternative so we were going to look in to. Thanks for any advice or suggestions! _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
