>From the docs it appears both field types support login names, group names, and role names:
*To permit multiple user, group, and role names in the Assignee Group field and dynamic fields, select Enable Multiple Assign Groups on the Configuration tab of AR System Administration: Server Information form. To enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000, and role Managers, use the following syntax:* * * *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers* Axton Grams On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky <[email protected]> wrote: > Hi, > > I do not think that the 112-field can hold user names. You have to use the > 60xxx-fields for that. If you use those fields, your syntax should be > correct. > > Just to be clear, the value of the data should be: > ;'joeuser';'janeuser'; > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > We are currently trying to setup ITSM 7.6.04 to restrict access based on > a > > selected group of people. This group will be different for each ticket. > > Basically, the user will go into an Incident and select people to add to > a > > restricted access list. We are trying to push this list of users to > field > > 112. The BMC workflow documentation spells out the syntax > > (";'joeuser';'janeuser';"). However, this throws out Error 417 stating > > there is no group defined. Now a way around this is to add each user as > > their own group. However, adding groups for each user and maintaining > > that > > as people are added/removed would probably not be the best idea. Has > > anyone > > had any success implementing this in 7.6.04? > > > > > > > > Brian > > > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
