Hi Axton,
I tried this with the 112 field when the 60xxx fields was first
introduced, but was unable to get it to work for 112... Maybe I made a
mistake, or this was added/fixed later...
Best Regards - Misi, RRR AB, http://rrr.se
>>From the docs it appears both field types support login names, group
>> names,
> and role names:
>
> *To permit multiple user, group, and role names in the Assignee Group
> field
> and dynamic fields, select Enable Multiple Assign Groups on the
> Configuration tab of AR System Administration: Server Information form. To
> enter users Dan O’Connor and Mary Manager, group ID 12000, role ID -9000,
> and role Managers, use the following syntax:*
> *
> *
> *‘Dan O’’Connor’;’Mary Manager’;12000;-9000;Managers*
>
>
> Axton Grams
>
> On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky <[email protected]> wrote:
>
>> Hi,
>>
>> I do not think that the 112-field can hold user names. You have to use
>> the
>> 60xxx-fields for that. If you use those fields, your syntax should be
>> correct.
>>
>> Just to be clear, the value of the data should be:
>> ;'joeuser';'janeuser';
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> > We are currently trying to setup ITSM 7.6.04 to restrict access based
>> on
>> a
>> > selected group of people. This group will be different for each
>> ticket.
>> > Basically, the user will go into an Incident and select people to add
>> to
>> a
>> > restricted access list. We are trying to push this list of users to
>> field
>> > 112. The BMC workflow documentation spells out the syntax
>> > (";'joeuser';'janeuser';"). However, this throws out Error 417
>> stating
>> > there is no group defined. Now a way around this is to add each user
>> as
>> > their own group. However, adding groups for each user and maintaining
>> > that
>> > as people are added/removed would probably not be the best idea. Has
>> > anyone
>> > had any success implementing this in 7.6.04?
>> >
>> >
>> >
>> > Brian
>> >
>> >
>> >
>> >
>> >
>> _______________________________________________________________________________
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>> >
>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
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