Hi,
Can you try to export the data into an ARX-file. You should get the exact
thing contained in the database if you do that. It may be interesting to
see if it really contains what you want it to contain.
I would be very surprised if this "core" functionality was broken in 7.6.04!
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> Yep. It is. I think we have tried just about every possible combination
> of
> syntax. The odd thing is that it either pops up with the group error or
> populates with the settings from the Dynamic Access field on the user
> form.
> It looks like it is somehow using that field as a translation from the
> user
> form.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
> Sent: Thursday, September 29, 2011 4:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Using login id in field 112
>
>
>
> ** Did you check that your servers is configured to allow multiple
> assignee
> groups?
>
>
>
> Axton Grams
>
> On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia <panc...@finityit.com>
> wrote:
>
> ** Tried droping the quotes and semicolons at the beginning and end.
> Also,
> tried using field 6090 and 112. Neither work. This might be a bug in
> 7.6.04. The documentation says it's support, but it looks like I might
> have
> to go the individual group route.
>
>
>
> On Thu, Sep 29, 2011 at 9:44 AM, Frank Caruso <caruso.fr...@gmail.com>
> wrote:
>
> **
>
> I tested the following in version 7.1p7:
>
>
>
> Set Field ID 112 to: 'user login';'user login';'user login'
>
>
>
> Set request ID to Assigned Group permission only. Only users whose userid
> appears in field id 112 can see the record.
>
> On Thu, Sep 29, 2011 at 9:35 AM, Misi Mladoniczky <m...@rrr.se> wrote:
>
> Hi Axton,
>
> I tried this with the 112 field when the 60xxx fields was first
> introduced, but was unable to get it to work for 112... Maybe I made a
> mistake, or this was added/fixed later...
>
> Best Regards - Misi, RRR AB, http://rrr.se <http://rrr.se/>
>
>
>>>From the docs it appears both field types support login names, group
>>> names,
>> and role names:
>>
>> *To permit multiple user, group, and role names in the Assignee Group
>> field
>> and dynamic fields, select Enable Multiple Assign Groups on the
>> Configuration tab of AR System Administration: Server Information form.
>> To
>> enter users Dan O'Connor and Mary Manager, group ID 12000, role ID
>> -9000,
>> and role Managers, use the following syntax:*
>> *
>> *
>> *'Dan O''Connor';'Mary Manager';12000;-9000;Managers*
>>
>>
>> Axton Grams
>>
>> On Thu, Sep 29, 2011 at 8:26 AM, Misi Mladoniczky <m...@rrr.se> wrote:
>>
>>> Hi,
>>>
>>> I do not think that the 112-field can hold user names. You have to use
>>> the
>>> 60xxx-fields for that. If you use those fields, your syntax should be
>>> correct.
>>>
>>> Just to be clear, the value of the data should be:
>>> ;'joeuser';'janeuser';
>>>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se
> <http://www.rrr.se/> (ARSList MVP 2011)
>>>
>>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se <http://rrr.se/> .
>>>
>>> > We are currently trying to setup ITSM 7.6.04 to restrict access based
>>> on
>>> a
>>> > selected group of people. This group will be different for each
>>> ticket.
>>> > Basically, the user will go into an Incident and select people to add
>>> to
>>> a
>>> > restricted access list. We are trying to push this list of users to
>>> field
>>> > 112. The BMC workflow documentation spells out the syntax
>>> > (";'joeuser';'janeuser';"). However, this throws out Error 417
>>> stating
>>> > there is no group defined. Now a way around this is to add each user
>>> as
>>> > their own group. However, adding groups for each user and
>>> maintaining
>>> > that
>>> > as people are added/removed would probably not be the best idea. Has
>>> > anyone
>>> > had any success implementing this in 7.6.04?
>>> >
>>> >
>>> >
>>> > Brian
>>> >
>>> >
>>> >
>>> >
>>> >
>>>
> ____________________________________________________________________________
> ___
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>>> >
>>>
>>>
>>>
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> Answers Are"
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>>
>>
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> Answers Are"
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>
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