Mark, Remember that most of the US changed time yesterday. We have seen some issues with things being off an hour after a time change until we cycle services. That's mostly dealing with escalations.
Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Monday, March 12, 2012 12:37 PM To: [email protected] Subject: Re: Where does $DATE$ come from? ** Depending on what is used to set it.. Is it an Active Link? Or a Filter/Escalation? In case of an Active Link, the $DATE$ would taken from the client. In case of server side workflow objects, Filters or Escalations, they are set from the AR System application server (not the database application server). Joe From: Brittain, Mark<mailto:[email protected]> Sent: Monday, March 12, 2012 12:28 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Where does $DATE$ come from? ** Hi All, Where does the $DATE$ function get the date/time information, the OS server or the database server. This may seem like a strange question but yesterday I had a case where $TIMESTAMP$ was work correctly and diary field entries were correct but the $DATE$ was on hour behind as 3/10/2012 23:00:00 PM. Strangely today, it working correctly as 3/12/2012 00:00:00 AM ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-317-2897 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
