Dave,
So you've had to restart arsystem server to get things back in sync?
I had an issue this morning where one escalation ("A") scheduled for 8:00 went
off at 9:00, yet another escalation ("B") scheduled for 8:05 went off at the
correct time. Differences I could think of: escalation A came from workflow
originally built on a 6.0 server (and it's set to run on specific weekdays) ,
and B was built on our current 7.5 server (and it's set to run every day).
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Shellman, David
Sent: Monday, March 12, 2012 1:13 PM
To: [email protected]
Subject: Re: Where does $DATE$ come from?
**
Mark,
Remember that most of the US changed time yesterday. We have seen some issues
with things being off an hour after a time change until we cycle services.
That's mostly dealing with escalations.
Dave
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of
Joe Martin D'Souza
Sent: Monday, March 12, 2012 12:37 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Where does $DATE$ come from?
**
Depending on what is used to set it.. Is it an Active Link? Or a
Filter/Escalation?
In case of an Active Link, the $DATE$ would taken from the client.
In case of server side workflow objects, Filters or Escalations, they are set
from the AR System application server (not the database application server).
Joe
From: Brittain, Mark<mailto:[email protected]>
Sent: Monday, March 12, 2012 12:28 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected]<mailto:[email protected]>
Subject: Where does $DATE$ come from?
**
Hi All,
Where does the $DATE$ function get the date/time information, the OS server or
the database server. This may seem like a strange question but yesterday I had
a case where $TIMESTAMP$ was work correctly and diary field entries were
correct but the $DATE$ was on hour behind as 3/10/2012 23:00:00 PM. Strangely
today, it working correctly as 3/12/2012 00:00:00 AM
ARS 6.3 patch 20
SunOS 5.9
Oracle 9.2
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
[email protected]<mailto:[email protected]>
Office: 315-453-2912 x5335
Mobile: 315-317-2897
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