I’m pretty sure that even if it is set at a specific time, the escalation server calculates the next time duration when it will fire next. So technically if your escalation “A” last ran before the DST change, it calculated 9:00 AM as being 8:00 AM (which could be reported as a bug if that’s the case, as it could impact certain business processes). It should have calculated the offset in my opinion if that’s what is happening..
Joe From: David Durling Sent: Monday, March 12, 2012 2:19 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Fred, This was the first time “A” ran since the time change, but it’s set to run by ‘Time’, not ‘Interval’. But if what you said applies anyway, I should find out tomorrow when it’s supposed to run again. Thanks, David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, March 12, 2012 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Had “A” ran since the time change? I believe all escalation next run times are computed when they run (and are in seconds until next run) so if “A” had not run since the time change it would have been calculated to run x seconds from the last time (and with the time change that would be 1 hour later than you thought) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 12, 2012 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Dave, So you’ve had to restart arsystem server to get things back in sync? I had an issue this morning where one escalation (“A”) scheduled for 8:00 went off at 9:00, yet another escalation (“B”) scheduled for 8:05 went off at the correct time. Differences I could think of: escalation A came from workflow originally built on a 6.0 server (and it’s set to run on specific weekdays) , and B was built on our current 7.5 server (and it’s set to run every day). David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, March 12, 2012 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Mark, Remember that most of the US changed time yesterday. We have seen some issues with things being off an hour after a time change until we cycle services. That's mostly dealing with escalations. Dave -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 12, 2012 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Depending on what is used to set it.. Is it an Active Link? Or a Filter/Escalation? In case of an Active Link, the $DATE$ would taken from the client. In case of server side workflow objects, Filters or Escalations, they are set from the AR System application server (not the database application server). Joe From: Brittain, Mark Sent: Monday, March 12, 2012 12:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where does $DATE$ come from? ** Hi All, Where does the $DATE$ function get the date/time information, the OS server or the database server. This may seem like a strange question but yesterday I had a case where $TIMESTAMP$ was work correctly and diary field entries were correct but the $DATE$ was on hour behind as 3/10/2012 23:00:00 PM. Strangely today, it working correctly as 3/12/2012 00:00:00 AM ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
