Seems like you have issues connecting to java plug in server. 1.Make sure you have this listed in your ar.conf file. Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE xyz:9999
2.Go to the pluing conf file and make sure you see the entries related to the above plugin. And verify the corresponding jar files exist in the path mentioned in this file. 3. Try tuning the following parameters in ar.conf file Plugin-ARDBC-Threads: 2 4 Plugin-Filter-API-Threads: 2 15 Set-Process-Timeout: 20 Server-Plugin-Default-Timeout: 10000 On Thursday, July 5, 2012 1:01:14 PM UTC-7, Remedy Guy wrote: > > ** Hi, > > The Web Service Logging has been enabled as well as the Plug-in log(with > ALL). > Still, i dont find any entry related to the plug-in error in the WEB > SERVICES log nor the PLUG-IN log. > > > Thanks, > Gifthia > > > On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare > <[email protected]>wrote: > >> ** >> Go to BMC Remedy Mid Tier - Configuration Tool -> Log Settings - > >> Enable Web Service Logging. >> >> Also, change the plugin log settings to ALL, if you haven't already. >> >> Regards, >> Anish >> >> >> >> >> ------------------------------ >> Date: Thu, 5 Jul 2012 12:47:58 -0700 >> From: [email protected] >> Subject: ARERR 8939: Plugin Server not responding >> To: [email protected] >> >> ** Hi Friends, >> >> I have created a prototype web service in ARS 7.1 patch 004. I am trying >> to consume the same from the same server using Filter Set fields. >> But, all i receive is "ARERR [8939] The AR System Plug-In server is not >> responding. Cannot connect to the system at this time. Contact your AR >> System Administrator for assistance." >> >> I consumed the same Web Service using SOAPUI client and it works fine. I >> am able to receive the response in the UI client. >> The error happens only when consumed from Remedy. >> >> Am i missing out anything? Where should i start to debug. I could not >> find out anything in the Plug-in log. >> Your help will be of great help to me. >> >> Thanks, >> Gifthia >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
