Guys, Whoa. ServiceNow is super-customizable. It’s like Remedy Help Desk 4.0. Simple application… and easy to customize. Of course, that’s also considered a downside (as we all know). You can do anything with ServiceNow, but Javascripting skills are required. Also, they don’t have the concept of overlays, so if you customize a “script include”, you are in over your head come upgrade time. They have just released their 1st version of “App Creator” which is a direct assault on AR System development studio/Remedy Administrator.
Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> What is Northcraft Analytics? Find out in 87 Seconds. <http://www.youtube.com/watch?v=SRNyPNK_HJc> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Wednesday, July 30, 2014 11:36 AM To: [email protected] Subject: Re: ENGAGE ** It's probably customizable in the same way that FrontRange is technically customizable, but only using a proprietary BPML programming interface. That's not as easy to learn or quick to work in as the AR System interface, nor is it as flexible or as extensible. I've yet to see a faster prototype engine than the AR System, and have also yet to see a business process that it can't be made to track. Rick On Wed, Jul 30, 2014 at 8:32 AM, John Baker <[email protected]<mailto:[email protected]>> wrote: Joe I thought SNOW was customisable "to an extent", and in a sense, BMC are pushing exactly the same concept, ie overlays, painful to change something, a sense that core ITSM is all that really matters etc. Customisation is a double edged sword: it's very powerful, but it's very expensive to support. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
