That is when IT and the business loved Remedy. Right now, not so much. Admittedly we have no interest in ITIL so ITSM was not a good fit for us. We are interested in providing healthcare and sudo-ITIL/ITSM was taking too much effort and away from our core mission.
On Wed, Jul 30, 2014 at 12:43 PM, Tanner, Doug <[email protected]> wrote: > ** > > Your Business, Your Way! > > What a concept. > > Doug > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Wednesday, July 30, 2014 1:16 PM > > *To:* [email protected] > *Subject:* Re: ENGAGE > > > > ** > > To your point regarding fast prototyping. We are dropping ITSM and going > back to an all custom shop. We started evaluating options in April and > since then we made the decision to drop Change Management and SRM (all we > have been able to roll out in the matter of *years*), built a prototype > to replace CM/SRM and we will be live on Oct 1 (this year). Is it as > complex and flexible as ITSM, NO. Will it do what we want and make our > customer like Remedy again, YES. We typically receive applause when we > unveiled the prototype to a new group of stakeholders. How often does a > meeting end in applause? > > > > Jason > > > > On Wed, Jul 30, 2014 at 8:36 AM, Rick Cook <[email protected]> wrote: > > ** > > It's probably customizable in the same way that FrontRange is technically > customizable, but only using a proprietary BPML programming interface. > That's not as easy to learn or quick to work in as the AR System interface, > nor is it as flexible or as extensible. I've yet to see a faster prototype > engine than the AR System, and have also yet to see a business process that > it can't be made to track. > > Rick > > > > On Wed, Jul 30, 2014 at 8:32 AM, John Baker < > [email protected]> wrote: > > Joe > > I thought SNOW was customisable "to an extent", and in a sense, BMC are > pushing exactly the same concept, ie overlays, painful to change > something, a sense that core ITSM is all that really matters etc. > Customisation is a double edged sword: it's very powerful, but it's very > expensive to support. > > > John > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > This email is subject to certain disclaimers, which may be reviewed via > the following link. http://compass-usa.com/Pages/Disclaimer.aspx. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
