Joe, I always interpreted that line as making it simple for the end user but not so simple that it's useless. It speaks nothing of the complexity needed to get that simplicity. Now I don't know ITSM except as an end user but I can imagine the interaction of workflow to do what the Incident application does is tremendous. As for the iPhone, I prefer the volume button to take pictures. Make the Power button a shutter when in camera mode and we're back to two.
Have a nice weekend. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Thursday, July 31, 2014 6:18 PM To: [email protected] Subject: Re: EXTERNAL: Re: ENGAGE ** I wonder if Einstein would've changed that line a little bit had he been living in this digital world where problems have grown in complexity, solutions have got even more complex, and yet there exists an endless drive to keep a user's interface as simple as is possible to make the solution of any real use to an end user. Unless off course if all your users are Sheldon Coopers.. That's the thing I like about Apple devices. Just 4 buttons really - 3 of which one barely has to use unless they want to raise the volume, silence the device or turn it off. Arguably, it could have been reduced to a 2 button device, just the power button and the home button. Everything else could've been controlled on the touch screen. Joe PS: That's an even more suitable line given the business we are in! ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Reiser, John J Sent: Thursday, July 31, 2014 5:51 PM To: [email protected]<mailto:[email protected]> Subject: Re: EXTERNAL: Re: ENGAGE "Make everything as simple as possible, but not simpler." - Albert Einstein. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of arslist Sent: Thursday, July 31, 2014 2:21 PM To: [email protected]<mailto:[email protected]> Subject: EXTERNAL: Re: ENGAGE ** Thank's Joe. It is a contraction of a sentence I was going to submit as the title of a paper for BMC Engage, but I couldn't figure out what category to put it in and gave up. Here is my full sentence: "As IT Professionals we must remember that while we endeavor to make the complex possible, and the difficult easier, we must also ensure that we keep the simple simple". Dan From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: July 30, 2014 3:47 PM To: [email protected]<mailto:[email protected]> Subject: Re: ENGAGE ** Love that line "Keep the Simple Simple, make the difficult possible.." Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of arslist Sent: Wednesday, July 30, 2014 2:34 PM To: [email protected]<mailto:[email protected]> Subject: Re: ENGAGE Onsite version is the old version of Service Now since they say developed for the cloud. At one point they claimed they were phasing out all onsite installations. If they have changed their mind they have just weakened their message. ServiceNow definitely wins in terms of simplicity and marketing. Needing to know only their stuff and java scripting keeps life simple too. BMC loses in having lost sight of the biggest strength (IMHO) of Remedy, a really advanced development tool that they made a bit too difficult to use. Most of ServiceNow messaging is based on the Remedy mantra of the 1990s and claiming to be built on the cloud etc. I have said for 7 years now: give me the speed to do the simple back in Developer Studio, like we could in the Administrator tool. [yes there are more advanced things and stuff like overlays that are great in Developer Studio, but for me that the simple takes forever now overrides the benefits, as I told the creators in 2007 when they first showed it]. Give me a lightweight application like ITSM7, or version 4...... Come to think of it, is there any functionality that isn't superior in Remedy "ITSM" Version 4.5.X than Service Now? Keep the Simple Simple, make the difficult possible. Dan From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: July 30, 2014 1:24 PM To: [email protected]<mailto:[email protected]> Subject: Re: ENGAGE ** Thanks for the correction. I thought it was not possible to modify structural definitions in their database. The newer version (onsite option) seems to be an interesting direction they are headed in and definitely a competitor to the AR System as a developers platform.. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lee Cullom Sent: Wednesday, July 30, 2014 12:17 PM To: [email protected]<mailto:[email protected]> Subject: Re: ENGAGE Joe - Definitely not true. You can look this up on the ServiceNow Wikipedia. It is easier to add fields in AR System Dev Studio, but not by much. Plus, ServiceNow leads in personalization. Also, you can't put fields exactly where you want in ServiceNow, you have to put them in a general section... kind of similar to salesforce.com/Remedyforce. 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From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Wednesday, July 30, 2014 11:44 AM To: [email protected]<mailto:[email protected]> Subject: Re: ENGAGE ** Correct. And you cannot add fields - you can move them around to make the picture prettier. If you want a new field like for e.g. Alternate Requester Name - easily done in Remedy. Cannot be done in SNOW. >From what I heard, any change that impacts the data structure in SNOW is not >possible. Is child's play literally in Remedy. Agreed that could be a double edged sword. Very powerful if you know what you are doing - quite destructive otherwise. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Wednesday, July 30, 2014 11:36 AM To: [email protected]<mailto:[email protected]> Subject: Re: ENGAGE ** It's probably customizable in the same way that FrontRange is technically customizable, but only using a proprietary BPML programming interface. That's not as easy to learn or quick to work in as the AR System interface, nor is it as flexible or as extensible. I've yet to see a faster prototype engine than the AR System, and have also yet to see a business process that it can't be made to track. Rick On Wed, Jul 30, 2014 at 8:32 AM, John Baker <[email protected]<mailto:[email protected]>> wrote: Joe I thought SNOW was customisable "to an extent", and in a sense, BMC are pushing exactly the same concept, ie overlays, painful to change something, a sense that core ITSM is all that really matters etc. Customisation is a double edged sword: it's very powerful, but it's very expensive to support. John _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
