To your point regarding fast prototyping. We are dropping ITSM and going back to an all custom shop. We started evaluating options in April and since then we made the decision to drop Change Management and SRM (all we have been able to roll out in the matter of *years*), built a prototype to replace CM/SRM and we will be live on Oct 1 (this year). Is it as complex and flexible as ITSM, NO. Will it do what we want and make our customer like Remedy again, YES. We typically receive applause when we unveiled the prototype to a new group of stakeholders. How often does a meeting end in applause?
Jason On Wed, Jul 30, 2014 at 8:36 AM, Rick Cook <[email protected]> wrote: > ** > It's probably customizable in the same way that FrontRange is technically > customizable, but only using a proprietary BPML programming interface. > That's not as easy to learn or quick to work in as the AR System interface, > nor is it as flexible or as extensible. I've yet to see a faster prototype > engine than the AR System, and have also yet to see a business process that > it can't be made to track. > > Rick > > > On Wed, Jul 30, 2014 at 8:32 AM, John Baker < > [email protected]> wrote: > >> Joe >> >> I thought SNOW was customisable "to an extent", and in a sense, BMC are >> pushing exactly the same concept, ie overlays, painful to change >> something, a sense that core ITSM is all that really matters etc. >> Customisation is a double edged sword: it's very powerful, but it's very >> expensive to support. >> >> >> John >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
