Custom users are happy users.
-John On Wed, Jul 30, 2014 at 12:16 PM, Jason Miller <[email protected]> wrote: > ** > To your point regarding fast prototyping. We are dropping ITSM and going > back to an all custom shop. We started evaluating options in April and > since then we made the decision to drop Change Management and SRM (all we > have been able to roll out in the matter of *years*), built a prototype > to replace CM/SRM and we will be live on Oct 1 (this year). Is it as > complex and flexible as ITSM, NO. Will it do what we want and make our > customer like Remedy again, YES. We typically receive applause when we > unveiled the prototype to a new group of stakeholders. How often does a > meeting end in applause? > > Jason > > > On Wed, Jul 30, 2014 at 8:36 AM, Rick Cook <[email protected]> wrote: > >> ** >> It's probably customizable in the same way that FrontRange is technically >> customizable, but only using a proprietary BPML programming interface. >> That's not as easy to learn or quick to work in as the AR System interface, >> nor is it as flexible or as extensible. I've yet to see a faster prototype >> engine than the AR System, and have also yet to see a business process that >> it can't be made to track. >> >> Rick >> >> >> On Wed, Jul 30, 2014 at 8:32 AM, John Baker < >> [email protected]> wrote: >> >>> Joe >>> >>> I thought SNOW was customisable "to an extent", and in a sense, BMC are >>> pushing exactly the same concept, ie overlays, painful to change >>> something, a sense that core ITSM is all that really matters etc. >>> Customisation is a double edged sword: it's very powerful, but it's very >>> expensive to support. >>> >>> >>> John >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
