It is cool seeing all of the things people started with. I guess I should have noted in my first email that I built the first app while I was still working at the Help Desk. Our Remedy developer (our first and only at the time) took me under her wing, gave me the books and an account in our test system. So my first app solve business problem from my past employer not my current :) I like using my past experience because I had a lot of business issue I wanted to address. It was kind of therapeutic. Later when Remedy grew to a two person job I was able to slide right in to the position :)
The first app I build that was actually use by users was a time tracking app. We had grant money for clinical studies and a need to track time against different aspects of the studies. After I built that it wasn't long until I jumped in creating more of our custom CM forms (each team had one) and automating asset management (loosely based off of AM 4). We did a lost of work with being able to use barcode scanners to streamline much of the AM processes from inputting and deploying assets to a console that would give stock levels and warnings when stock was below the threshold. Jason On Wed, Nov 12, 2014 at 10:10 AM, Rick Cook <[email protected]> wrote: > ** > I did the bug tracking thing as a learning exercise, but the first full > thing I built was a purchasing front end for AM 5.0 - before it had one. > Substantially similar to the structure AM uses now, though not as complex. > Or as large. > > Rick Cook > > On Wed, Nov 12, 2014 at 10:07 AM, Rick Westbrock <[email protected] > > wrote: > >> ** >> >> I built an asset tracking module for the Expense Management department >> because they were tracking cell phones and pagers (yes, it was that long >> ago) in spreadsheets. I built in all kinds of logic to remind them when a >> contract or warranty date was coming up etc. This was back when only the IT >> department used the fat client so I had to build it for the web but at that >> time you had to manually build separate web views for all the forms. In the >> end after all that effort they ended up not using it after all. >> >> >> >> I actually ended up making that extensible to cover everything from >> company cars to company credit cards and so forth to make it available to >> the other non-IT teams who needed to track lots of assets but again they >> ended up not using it. It sure was a good exercise though. >> >> >> >> >> >> -Rick >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Jason Miller >> *Sent:* Wednesday, November 12, 2014 9:28 AM >> *To:* [email protected] >> *Subject:* OT: What was the first ARS app you built? >> >> >> >> ** >> >> I thought I would start a side topic from the "how fast could that be?" >> thread. We have seen more and more "out of the box ITSM" installs in >> recent years and custom development appears to be less prevalent. Many of >> us started out building anything and everything under the sun. >> >> >> >> For me, I had just switch from working in an aerospace fabrication shop >> to my first IT job at a help desk. About 6 months in I became very >> interested in what else Remedy could do. As I learned more about what >> Remedy could do I really wished we would of had it at the job I had left. >> >> >> >> So with that my first app was one geared around running a fab shop. The >> app tracked customers, jobs/parts, equipment and staff. It could associate >> what machine a part is in and who is working on it. Also it could show the >> status of a machine so planners didn't schedule a job in a machine that was >> down for maintenance. Also you could not schedule machinists to a job if >> they were on vacation. >> >> >> >> It probably also had things like an email to the worker when a job/part >> was assigned to them. I have been trying to find the definition in recent >> years. I am sure I would get a kick out of how I built things back then. >> >> >> >> Jason >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
