I have no reason why they wouldn’t be happy. The very nature of custom means — if you are not happy - you do something about it. Therefore - movement towards happy.
-John On Thu, Nov 13, 2014 at 3:48 PM, Ken Pritchard <[email protected]> wrote: > ** > > And why wouldn’t they be – they have a system doing exactly what they need > without overhead and without being told they need to change their business > practices or terminology. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *John Sundberg > *Sent:* Thursday, November 13, 2014 4:47 PM > *To:* [email protected] > *Subject:* Re: OT: What was the first ARS app you built? > > > > ** > > Custom users are happy users. > > > > -John > > > > On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller <[email protected]> > wrote: > > ** > > It seems like it is those monsters that people love. > > > > With our custom AR environment we still have a lot of apps, customizations > (HD 6) that about a half dozen of us originally learned on. There is a lot > of old code still in use that we as n00bs created before we had a decent > understanding of decent design. I was looking forward to retiring this > system and moving to ITSM as a fresh start but alas, this old system won > and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) > > > > Jason > > > > On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II < > [email protected]> wrote: > > ** > > My first app was on a 4.x system (I think). It was for The Ohio State > University Med Center Security office. It tracked location information of > all the Security Guards doing rounds. It also was used to track security > incidents. It was a monster. I designed it before I had a decent > understanding of decent design. But, it worked, and the Security folks > seemed to like it. > > > > On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris < > [email protected]> wrote: > > ** > > That was it J > > > > -- > > Thank You, > > > > Chris Danaceau > > FINRA > > 240-386-6728 (desk) > > 301-367-8949 (cell) > > Remedy FAQ > <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Wednesday, November 12, 2014 4:48 PM > > > *To:* [email protected] > *Subject:* Re: OT: What was the first ARS app you built? > > > > ** > > it it was branded 'Phoenix', then yes...that was the system :) > > > > On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris <[email protected]> > wrote: > > ** > > LJ was the the WCom system I eventually took over? > > > > -- > > Thank You, > > > > Chris Danaceau > > FINRA > > 240-386-6728 (desk) > > 301-367-8949 (cell) > > Remedy FAQ > <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Wednesday, November 12, 2014 12:51 PM > *To:* [email protected] > *Subject:* Re: OT: What was the first ARS app you built? > > > > ** > > My first app was a rebuild of a custom HelpDesk we used internally....it > was on 3.2...had tons of bells and whistles and did many things that tons > of systems I've worked on since didn't do...was a healthy team and > experience to start off my Remedy career...wow, it's been a long time. > > > > On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller <[email protected]> > wrote: > > ** > > I thought I would start a side topic from the "how fast could that be?" > thread. We have seen more and more "out of the box ITSM" installs in > recent years and custom development appears to be less prevalent. Many of > us started out building anything and everything under the sun. > > > > For me, I had just switch from working in an aerospace fabrication shop to > my first IT job at a help desk. About 6 months in I became very interested > in what else Remedy could do. As I learned more about what Remedy could do > I really wished we would of had it at the job I had left. > > > > So with that my first app was one geared around running a fab shop. The > app tracked customers, jobs/parts, equipment and staff. It could associate > what machine a part is in and who is working on it. Also it could show the > status of a machine so planners didn't schedule a job in a machine that was > down for maintenance. Also you could not schedule machinists to a job if > they were on vacation. > > > > It probably also had things like an email to the worker when a job/part > was assigned to them. I have been trying to find the definition in recent > years. I am sure I would get a kick out of how I built things back then. > > > > Jason > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Confidentiality Notice:: This email, including attachments, may include > non-public, proprietary, confidential or legally privileged information. If > you are not an intended recipient or an authorized agent of an intended > recipient, you are hereby notified that any dissemination, distribution or > copying of the information contained in or transmitted with this e-mail is > unauthorized and strictly prohibited. If you have received this email in > error, please notify the sender by replying to this message and permanently > delete this e-mail, its attachments, and any copies of it immediately. You > should not retain, copy or use this e-mail or any attachment for any > purpose, nor disclose all or any part of the contents to any other person. > Thank you. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Confidentiality Notice:: This email, including attachments, may include > non-public, proprietary, confidential or legally privileged information. If > you are not an intended recipient or an authorized agent of an intended > recipient, you are hereby notified that any dissemination, distribution or > copying of the information contained in or transmitted with this e-mail is > unauthorized and strictly prohibited. If you have received this email in > error, please notify the sender by replying to this message and permanently > delete this e-mail, its attachments, and any copies of it immediately. You > should not retain, copy or use this e-mail or any attachment for any > purpose, nor disclose all or any part of the contents to any other person. > Thank you. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > -- > > *John Sundberg* > > *Kinetic Data, Inc.* > > *"Your Business. Your Process."* > > > > 651-556-0930 I [email protected] > > www.kineticdata.com I community.kineticdata.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
