And why wouldn’t they be – they have a system doing exactly what they need without overhead and without being told they need to change their business practices or terminology.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Thursday, November 13, 2014 4:47 PM To: [email protected] Subject: Re: OT: What was the first ARS app you built? ** Custom users are happy users. -John On Thu, Nov 13, 2014 at 2:14 PM, Jason Miller <[email protected] <mailto:[email protected]> > wrote: ** It seems like it is those monsters that people love. With our custom AR environment we still have a lot of apps, customizations (HD 6) that about a half dozen of us originally learned on. There is a lot of old code still in use that we as n00bs created before we had a decent understanding of decent design. I was looking forward to retiring this system and moving to ITSM as a fresh start but alas, this old system won and now we are retiring ITSM. VIVA OLD MONSTERS!!! :) Jason On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II <[email protected] <mailto:[email protected]> > wrote: ** My first app was on a 4.x system (I think). It was for The Ohio State University Med Center Security office. It tracked location information of all the Security Guards doing rounds. It also was used to track security incidents. It was a monster. I designed it before I had a decent understanding of decent design. But, it worked, and the Security folks seemed to like it. On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris <[email protected] <mailto:[email protected]> > wrote: ** That was it :) -- Thank You, Chris Danaceau FINRA 240-386-6728 <tel:240-386-6728> (desk) 301-367-8949 <tel:301-367-8949> (cell) Remedy FAQ <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 4:48 PM To: [email protected] <mailto:[email protected]> Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris <[email protected] <mailto:[email protected]> > wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 <tel:240-386-6728> (desk) 301-367-8949 <tel:301-367-8949> (cell) Remedy FAQ <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ> From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[email protected]> ] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: [email protected] <mailto:[email protected]> Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internally....it was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller <[email protected] <mailto:[email protected]> > wrote: ** I thought I would start a side topic from the "how fast could that be?" thread. We have seen more and more "out of the box ITSM" installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 <tel:410-533-5367> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected] <mailto:[email protected]> <http://www.kineticdata.com/> www.kineticdata.com I <http://community.kineticdata.com/> community.kineticdata.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
