It seems like it is those monsters that people love.

With our custom AR environment we still have a lot of apps, customizations
(HD 6) that about a half dozen of us originally learned on.  There is a lot
of old code still in use that we as n00bs created before we had a decent
understanding of decent design.  I was looking forward to retiring this
system and moving to ITSM as a fresh start but alas, this old system won
and now we are retiring ITSM.  VIVA OLD MONSTERS!!!  :)

Jason

On Thu, Nov 13, 2014 at 9:03 AM, Warren R. Baltimore II <
[email protected]> wrote:

> **
> My first app was on a 4.x system (I think).  It was for The Ohio State
> University Med Center Security office.  It tracked location information of
> all the Security Guards doing rounds.  It also was used to track security
> incidents.  It was a monster.  I designed it before I had a decent
> understanding of decent design.  But, it worked, and the Security folks
> seemed to like it.
>
> On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris <
> [email protected]> wrote:
>
>> **
>>
>> That was it J
>>
>>
>>
>> --
>>
>> Thank You,
>>
>>
>>
>> Chris Danaceau
>>
>> FINRA
>>
>> 240-386-6728 (desk)
>>
>> 301-367-8949 (cell)
>>
>> Remedy FAQ
>> <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [email protected]] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, November 12, 2014 4:48 PM
>>
>> *To:* [email protected]
>> *Subject:* Re: OT: What was the first ARS app you built?
>>
>>
>>
>> **
>>
>> it it was branded 'Phoenix', then yes...that was the system :)
>>
>>
>>
>> On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris <
>> [email protected]> wrote:
>>
>> **
>>
>> LJ was the the WCom system I eventually took over?
>>
>>
>>
>> --
>>
>> Thank You,
>>
>>
>>
>> Chris Danaceau
>>
>> FINRA
>>
>> 240-386-6728 (desk)
>>
>> 301-367-8949 (cell)
>>
>> Remedy FAQ
>> <http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ>
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [email protected]] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, November 12, 2014 12:51 PM
>> *To:* [email protected]
>> *Subject:* Re: OT: What was the first ARS app you built?
>>
>>
>>
>> **
>>
>> My first app was a rebuild of a custom HelpDesk we used internally....it
>> was on 3.2...had tons of bells and whistles and did many things that tons
>> of systems I've worked on since didn't do...was a healthy team and
>> experience to start off my Remedy career...wow, it's been a long time.
>>
>>
>>
>> On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller <[email protected]>
>> wrote:
>>
>> **
>>
>> I thought I would start a side topic from the "how fast could that be?"
>> thread.  We have seen more and more "out of the box ITSM" installs in
>> recent years and custom development appears to be less prevalent.  Many of
>> us started out building anything and everything under the sun.
>>
>>
>>
>> For me, I had just switch from working in an aerospace fabrication shop
>> to my first IT job at a help desk.  About 6 months in I became very
>> interested in what else Remedy could do.  As I learned more about what
>> Remedy could do I really wished we would of had it at the job I had left.
>>
>>
>>
>> So with that my first app was one geared around running a fab shop.  The
>> app tracked customers, jobs/parts, equipment and staff.  It could associate
>> what machine a part is in and who is working on it.  Also it could show the
>> status of a machine so planners didn't schedule a job in a machine that was
>> down for maintenance.  Also you could not schedule machinists to a job if
>> they were on vacation.
>>
>>
>>
>> It probably also had things like an email to the worker when a job/part
>> was assigned to them.  I have been trying to find the definition in recent
>> years.  I am sure I would get a kick out of how I built things back then.
>>
>>
>>
>> Jason
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> Confidentiality Notice:: This email, including attachments, may include
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>> Thank you.
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>  Confidentiality Notice:: This email, including attachments, may include
>> non-public, proprietary, confidential or legally privileged information. If
>> you are not an intended recipient or an authorized agent of an intended
>> recipient, you are hereby notified that any dissemination, distribution or
>> copying of the information contained in or transmitted with this e-mail is
>> unauthorized and strictly prohibited. If you have received this email in
>> error, please notify the sender by replying to this message and permanently
>> delete this e-mail, its attachments, and any copies of it immediately. You
>> should not retain, copy or use this e-mail or any attachment for any
>> purpose, nor disclose all or any part of the contents to any other person.
>> Thank you.
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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