That was it ☺

--
Thank You,

Chris Danaceau
FINRA
240-386-6728 (desk)
301-367-8949 (cell)
Remedy FAQ<http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, November 12, 2014 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: What was the first ARS app you built?

**
it it was branded 'Phoenix', then yes...that was the system :)

On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris 
<chris.danac...@finra.org<mailto:chris.danac...@finra.org>> wrote:
**
LJ was the the WCom system I eventually took over?

--
Thank You,

Chris Danaceau
FINRA
240-386-6728<tel:240-386-6728> (desk)
301-367-8949<tel:301-367-8949> (cell)
Remedy FAQ<http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ 
LongWing
Sent: Wednesday, November 12, 2014 12:51 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: OT: What was the first ARS app you built?

**
My first app was a rebuild of a custom HelpDesk we used internally....it was on 
3.2...had tons of bells and whistles and did many things that tons of systems 
I've worked on since didn't do...was a healthy team and experience to start off 
my Remedy career...wow, it's been a long time.

On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller 
<jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote:
**
I thought I would start a side topic from the "how fast could that be?" thread. 
 We have seen more and more "out of the box ITSM" installs in recent years and 
custom development appears to be less prevalent.  Many of us started out 
building anything and everything under the sun.

For me, I had just switch from working in an aerospace fabrication shop to my 
first IT job at a help desk.  About 6 months in I became very interested in 
what else Remedy could do.  As I learned more about what Remedy could do I 
really wished we would of had it at the job I had left.

So with that my first app was one geared around running a fab shop.  The app 
tracked customers, jobs/parts, equipment and staff.  It could associate what 
machine a part is in and who is working on it.  Also it could show the status 
of a machine so planners didn't schedule a job in a machine that was down for 
maintenance.  Also you could not schedule machinists to a job if they were on 
vacation.

It probably also had things like an email to the worker when a job/part was 
assigned to them.  I have been trying to find the definition in recent years.  
I am sure I would get a kick out of how I built things back then.

Jason
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