Hmm.. you have multiple accounts with a provider.. the fact that you did not call them to make sure your account was closed is your bad. Not them..
They don't know you closing the account till you tell them.. maybe a CLOSE ACCOUNT button could be useful or simply call them first. The fact you have other accounts seems to point that you still use and like the service. NOW if that other account on the other hand was a client of yours and his card.. that would be bad. Just staying in the middle ;) no offense. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Pollak Sent: Wednesday, May 31, 2006 1:08 PM To: Commercial and Business-Oriented Asterisk Discussion Subject: [asterisk-biz] VoicePulse engaged in very dubious business practices Folks, I've been using various VoIP services for over 2 years. I've used just about every one. I had been using VoicePulse Connect which worked fine with IAX. I switched over to using SIP for various reasons. VoicePulse's support for SIP was very, very weak. On a daily basis, I had to call VoicePulse's technical support to get them to reboot the SIP server so that my Asterisk instance would stay registered with VP's servers. Ultimately, I gave up on using VoicePulse. I turned off auto-renew. I deleted all the DIDs (or so I thought) that I had with VoicePulse. Yesterday, I got my credit card statement and VoicePulse charged me $41.03. I called and asked why they charged me. "Your account dropped below the minimum amount, so we charged your card." "But I disabled auto-renew." "It doesn't matter, our terms of service allow us to charge your card." (this is a new feature of the new terms of service and not the terms of service that I agreed to when I originally signed up with VoicePulse.) This went on for about 30 minutes. At a certain point, I started asking for a supervisor. After spending (I kid you not) 5 minutes screaming "Are you f**king deaf, connect me with your supervisor," the rep finally connected me with a supervisor. Turns out that I hadn't canceled one of the DIDs on one of my VoicePulse accounts. Even though I hadn't accessed VoicePulse in more than 6 months (for termination or origination) and despite that I had turned off auto-renew, VoicePulse charged my account. Here's the rub. The credit card associated with the account that had the DID is an old card and the number is no longer valid, so VoicePulse looked at my other accounts until they found a card that was valid and charged that card. After a 15 minute discussion with the supervisor, I made the point clear that either VoicePulse could refund my money or I'd dispute the charge (disputes cost merchants a lot of money.) Finally, the supervisor refunded $41. I would strongly recommend against giving VoicePulse your credit card number. They charge credit cards without authorization. Thanks, David _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
