David,
I read your whole letter and I really don't understand your gripe. You
did not delete all your DIDs. You had an active DID by them, so they
charged you. Are they to blame if you forgot to delete it.
To me it seems that you took unfair advantage of the fact that
chargebacks cost merchants money, and pressured them to credit you. We
have customers who do that and even though we know they are wrong - it
just doesn't pay to pursue a debt of 30-40 dollars which will involve a
chargeback - but does that make them right?
David Pollak wrote:
Folks,
I've been using various VoIP services for over 2 years. I've used
just about every one.
I had been using VoicePulse Connect which worked fine with IAX. I
switched over to using SIP for various reasons. VoicePulse's support
for SIP was very, very weak. On a daily basis, I had to call
VoicePulse's technical support to get them to reboot the SIP server so
that my Asterisk instance would stay registered with VP's servers.
Ultimately, I gave up on using VoicePulse. I turned off auto-renew.
I deleted all the DIDs (or so I thought) that I had with VoicePulse.
Yesterday, I got my credit card statement and VoicePulse charged me
$41.03. I called and asked why they charged me. "Your account
dropped below the minimum amount, so we charged your card." "But I
disabled auto-renew." "It doesn't matter, our terms of service allow
us to charge your card." (this is a new feature of the new terms of
service and not the terms of service that I agreed to when I
originally signed up with VoicePulse.) This went on for about 30
minutes. At a certain point, I started asking for a supervisor.
After spending (I kid you not) 5 minutes screaming "Are you f**king
deaf, connect me with your supervisor," the rep finally connected me
with a supervisor.
Turns out that I hadn't canceled one of the DIDs on one of my
VoicePulse accounts. Even though I hadn't accessed VoicePulse in more
than 6 months (for termination or origination) and despite that I had
turned off auto-renew, VoicePulse charged my account. Here's the
rub. The credit card associated with the account that had the DID is
an old card and the number is no longer valid, so VoicePulse looked at
my other accounts until they found a card that was valid and charged
that card.
After a 15 minute discussion with the supervisor, I made the point
clear that either VoicePulse could refund my money or I'd dispute the
charge (disputes cost merchants a lot of money.) Finally, the
supervisor refunded $41.
I would strongly recommend against giving VoicePulse your credit card
number. They charge credit cards without authorization.
Thanks,
David
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