E
Hmmm. They are not well known for their customer service. If you’re on
Facebook, there’s a group on there, very helpful.
As I recall, because I already did this, FTM 3.1 and FTM 2017 are two different
programs. So, they can both reside on your hard drive together. The catch is,
that when you use the 2017 version to open your database from 3.1, it very well
may change it (update it) so that it will no longer work with your older 3.1
version. This is how most programs work. So, the solution is to make copies of
ALL your FTM family files. Store them in a separate place from the older
version 3.1 files because you will use them in version 2017. After you download
FTM 2017, it will ask you where your files are. Find the copies you made, and
open those. That way, your original files in 3.1 will remain as they were and
able to be opened in 3.1 if you find the need to. It’s ALWAYS a good idea to
have backup copies of your files when you upgrade.
You don’t really upload your files to FTM 2017 ….. you just open the file you
want to use from within FTM 2017 (hopefully, the copies you made) and it will
change it as needed to work in the new version. The reason for keeping your
original is that, usually, once a file is updated for a newer version, it can
no longer be opened in an older version. A USB drive is a great place to move
your original files AFTER you make copies.
Hope this helps.
By the way, I did this and used FTM 2017 for Mac. For me, it worked very well
and I was able to upload and sync my family trees to Ancestry flawlessly.
Kathy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Visit the Azores GenWeb Project:
http://www.rootsweb.com/~azrwgw/index.html
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> On Oct 2, 2017, at 10:01 AM, E Sharp <[email protected]> wrote:
>
> Sam and others,
>
> I received an email from McKiev that I have 2 days to upgrade to FTM 2017 for
> $39.95. I have texted them a few times in the past few months trying to get
> answers to some questions that I have. So here is my biggest question....Can
> I have them download the program without disturbing the program I currently
> have? I plan on backing up what I have on my old FTM program on a flash
> drive and uploading it to the new McKiev FTM 17 and what takes takes and what
> does not I will deal with as I have time. Will this work? I can't seem to
> get them to reply to anything and I do not have a phone number to call them.
> I do not know how to make a Gedcom so really don't want to go that route. I
> don't want to mess up what I already have....too many years of research.
>
> Thank you.
>
> "E"
>
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