I too thought I had purchased the new upgrade. I know it had problems downloading then Family Tree would not connect to Ancestry. They also told me that I had not upgraded. I asked them what did I purchase before if it was not the upgrade. Still do not understand what I purchased before but I did upgrade and it is now connecting to Ancestry. I still unable to to create a Gedcom tree for one of my relatives that will load into FTDNA with problems. The problem is I see her when I create the Gedcom tree and save it on my computer but when it gets to FTDNA the Gedcom tree does not have her in it???????
Sent from Mail for Windows 10 From: 'Sam (Camas, WA)' via Azores Genealogy Sent: Monday, October 2, 2017 11:06 AM To: [email protected] Subject: RE: [AZORES-Genealogy] Need McKiev FTM 2017 advice ASAP E; I don’t think you should have any problems. I did not have any with the previous version of FTM from McKiev. I’m still very frustrated with them as when I purchased that copy I thought I was getting what they are now selling, syncing with Ancestry.com, etc. I’ve written back and forth with them, they are VERY SLOW to respond so, I don’t think much of their customer service, but; since today is the last day for the discounted upgrade, I bit the bullet and placed my order. I previously purchased Roots Magic but; just can’t get used to that program after years of using FTM. Plus, when I use RM it gives me all the hints I previously, over the years, have already accepted in my FTM program. I don’t want to go through all of them again. It seems I’m stuck purchasing this new McKiev FTM 2017. Let’s hope it’s smooth sailing from here on out… Good luck, Sam (Camas, WA) From: E Sharp Sent: Monday, October 2, 2017 10:01 AM To: azores Subject: [AZORES-Genealogy] Need McKiev FTM 2017 advice ASAP Sam and others, I received an email from McKiev that I have 2 days to upgrade to FTM 2017 for $39.95. I have texted them a few times in the past few months trying to get answers to some questions that I have. So here is my biggest question....Can I have them download the program without disturbing the program I currently have? I plan on backing up what I have on my old FTM program on a flash drive and uploading it to the new McKiev FTM 17 and what takes takes and what does not I will deal with as I have time. Will this work? I can't seem to get them to reply to anything and I do not have a phone number to call them. I do not know how to make a Gedcom so really don't want to go that route. I don't want to mess up what I already have....too many years of research. Thank you. "E" -- You received this message because you are subscribed to the Google Groups "Azores Genealogy" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/azores. Virus-free. www.avast.com -- You received this message because you are subscribed to the Google Groups "Azores Genealogy" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/azores. -- You received this message because you are subscribed to the Google Groups "Azores Genealogy" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/azores.
