E
Glad you were able to get help! Just BACKUP, BACKUP, and BACKUP some more so if
anything goes wrong, you won’t lose your data.
Kathy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Visit the Azores GenWeb Project:
http://www.rootsweb.com/~azrwgw/index.html
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> On Oct 2, 2017, at 10:49 AM, E Sharp <[email protected]> wrote:
>
> Kathy,
>
> Thank you for your reply and information. I finally found their Live Chat
> and asked the girl many questions and hopefully I will do what I want to do
> and not lose my old FTM16 file. If I lose 20 years of research......you will
> hear me crying for days.
>
> "E"
>
> On Mon, Oct 2, 2017 at 10:45 AM, Kathy Cardoza <[email protected]
> <mailto:[email protected]>> wrote:
> E
>
> Hmmm. They are not well known for their customer service. If you’re on
> Facebook, there’s a group on there, very helpful.
>
> As I recall, because I already did this, FTM 3.1 and FTM 2017 are two
> different programs. So, they can both reside on your hard drive together. The
> catch is, that when you use the 2017 version to open your database from 3.1,
> it very well may change it (update it) so that it will no longer work with
> your older 3.1 version. This is how most programs work. So, the solution is
> to make copies of ALL your FTM family files. Store them in a separate place
> from the older version 3.1 files because you will use them in version 2017.
> After you download FTM 2017, it will ask you where your files are. Find the
> copies you made, and open those. That way, your original files in 3.1 will
> remain as they were and able to be opened in 3.1 if you find the need to.
> It’s ALWAYS a good idea to have backup copies of your files when you upgrade.
>
> You don’t really upload your files to FTM 2017 ….. you just open the file you
> want to use from within FTM 2017 (hopefully, the copies you made) and it will
> change it as needed to work in the new version. The reason for keeping your
> original is that, usually, once a file is updated for a newer version, it can
> no longer be opened in an older version. A USB drive is a great place to move
> your original files AFTER you make copies.
>
> Hope this helps.
>
> By the way, I did this and used FTM 2017 for Mac. For me, it worked very well
> and I was able to upload and sync my family trees to Ancestry flawlessly.
>
> Kathy
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Visit the Azores GenWeb Project:
> http://www.rootsweb.com/~azrwgw/index.html
> <http://www.rootsweb.com/~azrwgw/index.html>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>
>
>> On Oct 2, 2017, at 10:01 AM, E Sharp <[email protected]
>> <mailto:[email protected]>> wrote:
>>
>> Sam and others,
>>
>> I received an email from McKiev that I have 2 days to upgrade to FTM 2017
>> for $39.95. I have texted them a few times in the past few months trying to
>> get answers to some questions that I have. So here is my biggest
>> question....Can I have them download the program without disturbing the
>> program I currently have? I plan on backing up what I have on my old FTM
>> program on a flash drive and uploading it to the new McKiev FTM 17 and what
>> takes takes and what does not I will deal with as I have time. Will this
>> work? I can't seem to get them to reply to anything and I do not have a
>> phone number to call them. I do not know how to make a Gedcom so really
>> don't want to go that route. I don't want to mess up what I already
>> have....too many years of research.
>>
>> Thank you.
>>
>> "E"
>>
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