Kathy, Thank you for your reply and information. I finally found their Live Chat and asked the girl many questions and hopefully I will do what I want to do and not lose my old FTM16 file. If I lose 20 years of research......you will hear me crying for days.
"E" On Mon, Oct 2, 2017 at 10:45 AM, Kathy Cardoza <[email protected]> wrote: > E > > Hmmm. They are not well known for their customer service. If you’re on > Facebook, there’s a group on there, very helpful. > > As I recall, because I already did this, FTM 3.1 and FTM 2017 are two > different programs. So, they can both reside on your hard drive together. > The catch is, that when you use the 2017 version to open your database from > 3.1, it very well may change it (update it) so that it will no longer work > with your older 3.1 version. This is how most programs work. So, the > solution is to make copies of ALL your FTM family files. Store them in a > separate place from the older version 3.1 files because you will use them > in version 2017. After you download FTM 2017, it will ask you where your > files are. Find the copies you made, and open those. That way, your > original files in 3.1 will remain as they were and able to be opened in 3.1 > if you find the need to. It’s ALWAYS a good idea to have backup copies of > your files when you upgrade. > > You don’t really upload your files to FTM 2017 ….. you just open the file > you want to use from within FTM 2017 (hopefully, the copies you made) and > it will change it as needed to work in the new version. The reason for > keeping your original is that, usually, once a file is updated for a newer > version, it can no longer be opened in an older version. A USB drive is a > great place to move your original files AFTER you make copies. > > Hope this helps. > > By the way, I did this and used FTM 2017 for Mac. For me, it worked very > well and I was able to upload and sync my family trees to Ancestry > flawlessly. > > Kathy > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Visit the Azores GenWeb Project: > http://www.rootsweb.com/~azrwgw/index.html > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > > > On Oct 2, 2017, at 10:01 AM, E Sharp <[email protected]> wrote: > > Sam and others, > > I received an email from McKiev that I have 2 days to upgrade to FTM 2017 > for $39.95. I have texted them a few times in the past few months trying > to get answers to some questions that I have. So here is my biggest > question....Can I have them download the program without disturbing the > program I currently have? I plan on backing up what I have on my old FTM > program on a flash drive and uploading it to the new McKiev FTM 17 and what > takes takes and what does not I will deal with as I have time. Will this > work? I can't seem to get them to reply to anything and I do not have a > phone number to call them. I do not know how to make a Gedcom so really > don't want to go that route. I don't want to mess up what I already > have....too many years of research. > > Thank you. > > "E" > > -- > You received this message because you are subscribed to the Google Groups > "Azores Genealogy" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > Visit this group at https://groups.google.com/group/azores. > > > -- > You received this message because you are subscribed to the Google Groups > "Azores Genealogy" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > Visit this group at https://groups.google.com/group/azores. > -- You received this message because you are subscribed to the Google Groups "Azores Genealogy" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/azores.
