I've seen stuff like this before, where the device does not fully register on the new network etc. Mainly with older 4.2 < devices... The pull the battery trick generally works...
________________________________ From: "Moller, Doreen" <[email protected]> To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Sent: Wednesday, August 12, 2009 9:21:01 AM Subject: [Bes-admins] Question re traveling user Question re traveling user Hi Everyone, I have a user who traveled from the US to OSS - Netherlands and stopped being able to send/receive on her device. If I look at the Blackberry server it showed a last connect time of 8:01 this morning. I was just wondering why it is that the BES would show it was able to contact the device but yet the user was not able to send/receive. I told her to remove the battery and I think she is ok now, just curious if anyone can answer that question. Thanks! Doreen Moller Lead Analyst, Infrastructure - Mobility Schering-Plough Corp 908-473-3627 (Summit) [email protected] ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete.
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