I, too, have had this happen with users traveling to different time zones in the US by air. Battery pull usually works.
There is an app that simulates a battery pull and can be set to automatically run every night. It tends to clear out memory as well. Forgot my handheld at home today, so I don't remember the exact name. On Wed, 2009-08-12 at 09:27 -0400, [email protected] wrote: > I've seen stuff like this before, where the device does not fully > register on the new network etc. Mainly with older 4.2 < devices... > The pull the battery trick generally works... > > > > > > > ______________________________________________________________________ > From: "Moller, Doreen" <[email protected]> > To: "A list for BES Admin's to discuss issues, etc." > <[email protected]> > Sent: Wednesday, August 12, 2009 9:21:01 AM > Subject: [Bes-admins] Question re traveling user > > > > Hi Everyone, > > I have a user who traveled from the US to OSS - Netherlands and > stopped being able to send/receive on her device. If I look at the > Blackberry server it showed a last connect time of 8:01 this morning. > I was just wondering why it is that the BES would show it was able to > contact the device but yet the user was not able to send/receive. > > I told her to remove the battery and I think she is ok now, just > curious if anyone can answer that question. > > Thanks! > > Doreen Moller > Lead Analyst, Infrastructure - Mobility > Schering-Plough Corp > 908-473-3627 (Summit) > [email protected] > > > ********************************************************************* > This message and any attachments are solely for the > intended recipient. If you are not the intended recipient, > disclosure, copying, use or distribution of the information > included in this message is prohibited -- Please > immediately and permanently delete. > plain text document attachment (ATT3271403.txt) > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > -- Art Alexion MIS _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
