Actually the process I outlined goes one better and removes the IT cometely. Setting the policy to default works also but it still leaves an IT policy on the device.
Tim Sent from my Blackberry ________________________________ From: [email protected] To: [email protected] Sent: Mon Oct 05 19:10:16 2009 Subject: Re: [Bes-admins] Out of curiosity If you have an IT Policy that locks the BlackBerry, wiping the device will not remove the IT Policy. The only way to get it back to "default" is to re-attach it to a BES server and set it to "default" again. ________________________________ From: Chris Thomas <[email protected]> To: [email protected]; "A list for BES Admin's to discuss issues, etc." <[email protected]> Sent: Monday, October 5, 2009 7:14:35 PM Subject: Re: [Bes-admins] Out of curiosity Ummmmm...what? ________________________________ From: "[email protected]" [[email protected]] Sent: 10/05/2009 03:41 PM MST To: "J.D. Surrette" <[email protected]>; [email protected] Subject: Re: [Bes-admins] Out of curiosity Wiping the BlackBerry does NOT remove the IT Policy. ________________________________ From: J.D. Surrette <[email protected]> To: [email protected]; [email protected] Sent: Monday, October 5, 2009 6:26:18 PM Subject: Re: [Bes-admins] Out of curiosity Why not just have him do a wipe on the berry? J.D. Surrette [email protected] Ph. 902-597-4013 Surrette Battery Company Limited 1 Station Road, PO Box 2020, Springhill, NS, B0M 1X0 Canada * Sent from my BlackBerry Wireless Handheld.* -----Original Message----- From: "[email protected]" To: etc. A list for BES Admin's to discuss issues To: [email protected] Sent: 10/5/2009 7:00:13 PM Subject: Re: [Bes-admins] Out of curiosity Anyone had this scenario happen? We have an IT Policy to lock people's handheld's after 5 minutes... I've had employees go buy new devices with Verizon, activate them and then have us add them to BES. This wouldn't be an issue except the employee gave the BB to his wife, friend, whomever... Only that user is running BIS, not BES, so they can't overwrite the IT policy to lock the handheld. I had to help an employee's friend, who just inherited his old 8830 go through these steps. Of course, the guy had never owned a PDA, never mind a BlackBerry, so things like "press the menu button" where 5 min conversations - Have non-employee call Verizon and switch to BIS (took him 2 phone calls and 2 hours to do) - I created a fake user on our network and added him to our BES server with a default IT policy - Had non-employee do an OTA activation of his Verizon BB (kept trying call from the BB, b/c he didn't have another phone) - Once it finally activated (took forever and another call to VZW to provision it properly) had him verify that the IT policy was "default" - Had him change the password and save it - Have him call Verizon and go back to BIS - stabbed myself with a pen for a complete waste of an afternoon. Please tell me there is a better way to handle this.... ________________________________ From: "Eggan, Mark" To: "A list for BES Admin's to discuss issues, etc." Sent: Monday, October 5, 2009 5:42:12 PM Subject: Re: [Bes-admins] Out of curiosity Excellent point. I know right away about a bad data plan if they don't see EA under Adv. Options. Thanks! - Mark Eggan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ceron, Carlos Sent: Monday, October 05, 2009 2:37 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Out of curiosity I would do the same hand holding with anyone that wanted their BBs on our BES. I've trained enough of our help desk staff that they know how to talk a user through it or they email my preformatted instruction letter. The only thing that makes it easier for the most part is that the Options icon is usually in the same place with every new version of the BB OS. Most of the time if it doesn't sync up the first time, the user got the wrong data plan which happens 99% of the time in spite of telling them to ask for a BB corporate or enterprise data plan. Carlos Ceron Network Analyst Office of Technology and Information Services The University of Texas System Phone: (512) 579-5064 Fax: (512) 499-4599 E-Mail: [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Eggan, Mark Sent: Monday, October 05, 2009 3:34 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity Was just typing that out. Another thing I do is (assuming the can place bread in a toaster and make toast) I have them call me during MY work hours and hold their hands. Knowing which device and OS level is optimal so you can say the spiel below. Once I hear the people say that they can now see ...waiting for services on their BB, I let them know to have a nice day and keep their manual handy. Preferably under their keyboard where they keep their passwords! Thanks! - Mark Eggan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of audit Sent: Monday, October 05, 2009 1:31 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Out of curiosity I send them a simple email with these instructions. 1. goto Options 2. Advanced Options 3. Enterprise Activation 4. Type in your email address 5. Type in the following password. Then it's normally 4 numbers. Then I sit back and watch the BES. Maybe less then 2% of my remote users ever have any problems and if they do, it's normally not their fault and it's a Anti-Spam rule that's blocking the .dat email and throwing it in their junk email. audit Art Alexion wrote: > I see a lot of issues on this list from many who support remote users > all over the world, but no one mentions problems getting non-technical, > remote users' phones activated. > > After supporting Treo in their late and flaky years, I expected BES to > be a godsend. Yet, I still have to activate phones for about half the > local people, and am having a hard time activating remote users. Based > on the inability of local users to follow what seem to me to be simple > instructions, I have to conclude that the problem is not technical; they > are just doing it wrong. > > Does anyone have reliably easy to follow instructions for remote users? > How do you make this work? > > _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- This email and its attachments have been scanned by iConnection E-Mail Firewall for viruses, spam, and malicious content. 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