It is akin to rebooting your computer. It loads the OS, starts your network connection and other processes.
I¹d check the logs, especially the dispatcher, to see if you can notice any trends. Also, before doing a battery pull, try to disable and reenable Mobile Network connection (via Manage Connections on the device). It might be something as simple as coverage dropping. On 09-10-16 9:41 AM, "Brauer, Jeff" <[email protected]> wrote: > Does anyone know what process a BB goes through after it restarts from a > battery pull? I have a couple of users whose devices will stop communicating > with the BES from time to time and a battery pull will fix it. But before I > try that, I try a "reconcile now" and I try regenerating the encryption key. > Neither of them work, but when I reset the device, all the emails come > through. Anything I could check as to why they just stop communicating with > the server? Thanks in advance. > > Jeff Brauer > > "The sender believes that this E-mail and any attachments were free of any > harmful and malicious code or defects when sent. The sender is not liable for > any loss or damage arising in any way from this message or its attachments. > > Confidentiality Note: This e-mail is intended only for the person or entity > to which it is addressed and may contain information that is privileged, > confidential or otherwise protected from disclosure. Dissemination, > distribution or copying of this e-mail or the information herein by anyone > other than the intended recipient, is prohibited. If you have received this > e-mail in error, please inform the sender, and destroy the original message > and all copies." > > > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- >
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