OK. Wierd thing. We have been having problems activating. Wirelessly. Very odd
Thank you, Patrick Galvin From: Jeff Peters <[email protected]> To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Date: 01/29/2010 03:39 PM Subject: Re: [Bes-admins] User Won't Enterprise Activate Sent by: [email protected] I just did one about an hour ago and it went right through. From: [email protected] [ mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, January 29, 2010 3:37 PM To: A list for BES Admin's to discuss issues, etc. Cc: A list for BES Admin's to discuss issues, etc.; [email protected] Subject: Re: [Bes-admins] User Won't Enterprise Activate I am having issues activating too. Any known problems? Thank you, Patrick Galvin From: Jonathan Barker <[email protected]> To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Date: 01/29/2010 03:11 PM Subject: Re: [Bes-admins] User Won't Enterprise Activate Sent by: [email protected] Here's my troubleshooting steps for activation problems: 1st thing I do is assign a static agent to the BES user account. This seems to speed up the activation process. YMMV. Using the Enterprise Activation Readiness tool, confirm that the device is correctly provisioned by the carrier. This tool is available to TSupport subscribers. Login to the user's mailbox (not in cached mode) and then proceed with activation. I make sure that the RIM NOC email is sent and removed from the user's mailbox. Most of the time any problems are discovered in this process and include wrong carrier provisioning, spam filter issues, or multiple RIM NOC emails in the user's mailbox. The last troubleshooting steps I take are performing a Reload on the BES user account, deleting, waiting 5 minutes, then recreating the BES user account, Performing a Register Now from the device Host Routing Table and finally wiping the device. -----Original Message----- From: [email protected] [ mailto:[email protected]] On Behalf Of Art Alexion Sent: Friday, January 29, 2010 12:02 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] User Won't Enterprise Activate My understanding is that PINs don't go through BES. On Fri, 2010-01-29 at 12:53 -0500, Moller, Doreen wrote: > cn you do that even if it is not activated? _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- -- ************************************************************* Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you, The Lincoln Electric Company ************************************************************** _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
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