Dunno if you have tried this yet. http://www.blackberryforums.com/bes-admin-corner/67263-help-enterprise-activation-not-going-away.html
Last comment about deleting all DESKTOP service books. It may be a little easier than having every1 install DM. that is if it works. HA. ________________________ Chris Thomas Darhl Thomason <[email protected]> Sent by: [email protected] 02/12/2010 08:32 AM Please respond to "A list for BES Admin's to discuss issues, etc." <[email protected]> To "A list for BES Admin's to discuss issues, etc." <[email protected]> cc Subject Re: [Bes-admins] Enterprise Activation showing up aftermigration toBES v5 Guido, Doing the ALT cnfg on the EA screen didn't work either. It did force the activation to go through, but after a couple of hours the EA icon came back. David Osborne mentioned something about connecting to Desktop Manager, is this the Web Desktop Manager or the regular/old school one? In the Web Desktop Manager I don't see anything to generate a new encryption key. I can install the regular/old school one if that's what I need to use to generate a new key. And that's find for the few users here in the office that have BB's, what about all the 75 field users? A great portion of them aren't technically inclined and to ask them to install the DM, generate a new key and reactivate is really stretching it... I really hope I don't have to wipe/activate these users, but at least that's a little easier than having them install something on their system, etc. d Darhl Thomason | SysAdmin | Business Technology Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com -----Original Message----- From: [email protected] [ mailto:[email protected]] On Behalf Of Guido Strucksberg Sent: Thursday, February 11, 2010 12:00 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Enterprise Activation showing up aftermigration toBES v5 Dahrl, a wipe and activate should of course do it.. but do we want this? Thats to easy and typically not what the users wants... Am 11.02.2010 20:48, schrieb Darhl Thomason: > Guido, > > I'll try your alt/cnfg idea. > > As for duplicated service books and services, I don't think so, but it's certainly possible. Sounds like a wipe/reactivate may be the trick to fix that, right? > > Darhl Thomason | SysAdmin | Business Technology > Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com > > > -----Original Message----- > From: [email protected] [ mailto:[email protected]] On Behalf Of Guido Strucksberg > Sent: Thursday, February 11, 2010 11:43 AM > To: A list for BES Admin's to discuss issues, etc. > Subject: Re: [Bes-admins] Enterprise Activation showing up aftermigration toBES v5 > > What happens if you try the alt cnfg trick in the EA window ? > - In EA window: ALT cnfg > - In the new window: 3rd line: wireless synch to No ->save. > - In EA window: ALT cnfg > - In the new window: 3rd line: wireless synch to Yes ->save. > > This should restart the EA after some min.. > > Or do you you maybe have duplicated service books/services? > > Guido > > Am 11.02.2010 20:35, schrieb Darhl Thomason: > >> We've tried battery pulls, but that only made the icon go away for a few minutes. Then it came back like a bad dream. >> >> Darhl Thomason | SysAdmin | Business Technology >> Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com ------------------------------------------------------------------------------------ Consumer-voted "Best Pizza Chain in America" 2003-2009 _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
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