Hello,
I know I wouldn't wait six weeks, but if someone tells you from
tech support, that they will find an answer for your problem, and
then call you back, then you would want to give them time to do
so. Which I have done in the past, and then have found that the
person never called back, so I called only to find that that
particular person didn't work there anymore, so I had to start
over with my issue.
I also have waited on hold before for approximately 2 and a half
hours, and at one point, I gave up and left my contact
information, serial number phone number and times to call back, I
didn't receive a call back, and after two weeks of waiting, I
tried again, and after waiting probably for a good hour, I did
the same again, leaving my information, and no one called back so
after a couple of days, I sent an e-mail to the newly highered
president, and that is when things started getting better for me.
Hth,
Robert
----- Original Message -----
From: Karyn Campbell <[EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date: Wed, 02 Aug 2006 22:05:27 -0500
Subject: RE: [Braillenote] Disappointed with Humanware Tech
Support
I have had no problem using a credit card. it comes down to
being a good consumer. If there is a problem with the purchase
before you receive the product, dispute it with your credit card
company if it is not straightened out to your liking with the
company from whom yu purchased the product from.
with regard to tech support, I would not wait six weeks for a
phone call. I would be on the phone within a day or two of my
initial call. Also, it helps to know what the problem is and be
able to discuss it when someone does call you back.
Take care.
Karyn Campbell, [EMAIL PROTECTED]
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