Hello; Mona, Well I know your upset at Humanware. Your right they shouldn't take that long. I know what you mean. I had my BrailleNote sent in for repair and its so stressful. So you say that you called The 925 number? Oh! did you called custummer service? I mean what's going on Humanware? Why are you guys taking so long? You said you have to go up north on the thirty first? Well the only thing I could say to you is hang in their. Well write back. I know your not a happy camper right now. >From Jose Lomeli.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of precious delight Sent: Friday, August 18, 2006 9:41 PM To: BrailleNote List Subject: [Braillenote] letter I am extremely concerned about what is going on with Humanware. On August 2, 2006, I got an RMA number so that I could send my BrailleNote in. I needed a battery replacement, and my Flash Drive replaced. I asked how much it would cost, and was given a ballpark estimate. I explained that I would be beginning training on August 31, and would need to make sure my BrailleNote would be ready. I was assured that the turn-around time was from seven to ten days. I gave the name of my rehab counselor who is paying for these repairs. On Tuesday, August 15, I contacted Humanware to find out how things were progressing. I spoke with Gabe. He told me that my BrailleNote was being serviced as we spoke. I asked him if he could give me an approximation as to when I would receive my machine. I was advised to call back on Friday, August 19. I called Humanware Repair, 1-925-680-7100, only to discover that number no longer works for repair. You get Customer Service, and if you want Tech Support, you are invited to hang up and call the 925 number. I spoke with Gabe again. First, he couldn't even find my paperwork. After being on hold for several minutes, he informed me that my machine wasn't being worked on, because Humanware hadn't received payment. What did I just say? My head was swimming after this conversation. What is going on with this company, and why is nothing done to stop people from being screwed over? I can tell you, I'm not the first. How many people are letting these things go, and saying nothing? I need my equipment to do my job. Don't make calls for me, and try to fix it. These things shouldn't be happening at all. I am very angry right now, and wouldn't recommend this company to anyone. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.11.3 - Release Date: 8/18/2006 Outgoing mail is Virus Scanned byNorman Data Defense. Inbound Spam reduced 98.2% byVircom Sieve. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
