Hi all,
Precious, you have every right to be upset, however, I think that you
should probably contact Humanware in NZ privately before sending such
a letter to us. Keep track of when you called, who you spoke to and
what they said. There does seem to be a communications glitch in the
California office, and I'm sure that NZ is looking into it and
hopefully solving the problem. It may be that your machine's
paperwork is in process so that it couldn't be located readily.
As far as not being worked on because they hadn't received the
payment, I'm sure they must know that state government payment is far,
far, far slower than the turn-around time for BrailleNote repairs.
I'm sure they must have some means of repairing items before receiving
payment. Did your counselor send a confirming email or letter to say
that the payment was assured? You may want to check with him/her
about this part of the tangle.
Hey, if UPS could leave a package outside my back door, somewhere I
don't go too often for two days, glitches in Humanware don't surprise
me any more. If my phone company could charge me for Dish TV, then
refund the money cuz they couldn't put it up, and then, charge me
again, yes again, for the $49.95, glitches in Humanware don't surprise
me at all! Keep your cool and good hunting. Track down the BN and
keep pursuing the problem in a firm, no nonsense, assertive, way, and
you'll have your BN on time for work.
Ann P.
P.S., I decided that causing bodily harm to the UPS guy was counter
productive because I wouldn't know which one to damage. So, I'm just
sitting back and letting the company involved make a quiet and firm
demand that the next time UPS decides to leave something at my door,
they do so and notify me! The idiotic thing is that I was home, and I
heard the doorbell, but by the time I interrupted my tutoring session
and went to the front door, the creton was gone.
A.P.
--
Ann K. Parsons
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"All that is gold does not glitter.
Not all those who wander are lost." JRRT
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